betoto sportsbook cashout refusal

chemist · Jan 3, 2006

I deposited funds about a year ago. I received no bonuses. I played a while then lost interest in this out. Last month did a cleanup of unused betting accounts and found I had about a €1,000 in this account. Then my troubles with Betoto began.

I originally deposited by Neteller, but when I went to the "Outpayment" page (https://www.betoto.com/account.aspx?view=PayOut&PaymentMethod=5) it said I had not registered a valid Neteller account. When I tried to enter the details of my Neteller account it rejected them. It says that the Neteller account number must be 12 digits, when in fact they are 14 digits.

I tried to withdraw by Moneybookers, but they refused saying had to make a deposit via moneybookers before I could withdraw. I deposited the minimum €10 and then tried to withdraw. This time they refused saying I needed to fax them a copy of my ID. I did this and (weeks have passed) they said my scan was illegible. I scanned it again and resent it. Then they refused to process my withdrawl because when I had deposited the €10 they had credited my account with a €10 bonus (not requested) and I had not completed the play through requirements!

ucking:

If anyone could suggest how I should proceed now I would be grateful.

wilheim · Jan 3, 2006

Try to complete the rollover on the 10 pound bonus and withdraw immediately after.

BOL. wilheim

archimedes · Jan 3, 2006

Are you sure your neteller is 14 letters? Mine is 12. :icon_conf

Dante · Jan 3, 2006

never heard of this book ...but they have a interesting looking site...lots of livebetting almost has a video game feel

FalseDmitri · Jan 3, 2006

the whole thing sounds fishy. good luck, let us know what happens! :103631605

nimue77 · Jan 3, 2006

Neteller ID's are in fact 12 digits. You might want to check that and try again.

archimedes said:
Are you sure your neteller is 14 letters? Mine is 12.

chemist · Jan 5, 2006

nimue77 said:
Neteller ID's are in fact 12 digits. You might want to check that and try again.

That's odd. So mine isn't *********? could you try making a transfer to this account please so we can confirm this.

cheers,
chemist.

****
edited neteller acct number ....not sure id want that floating on a public forum ... best of luck

chemist · Jan 5, 2006

wilheim said:
Try to complete the rollover on the 10 pound bonus and withdraw immediately after.

BOL. wilheim

I did so. 10 hours later still no money showing in my moneybookers account. It has been night in Europe and maybe they process payouts manually during office hours.

BAGIANT · Jan 5, 2006

Neteller is 12 digits. Did they agree to a Moneybooker withdrawal? If they did you have nothing to worry about!

chemist · Jan 6, 2006

Well... I asked why nothing had shown up after 12 hours and this is what they replied:

"Dear Sir,Thank you for your e-mail.We would like to confirm that we have received your payout request and your outpayment is currently being checked by our Finance Department, who will process the transaction within the next few days.Please do not hesitate to contact us if you have any further queries.Best regards,Your support team at Betoto.com"

"Days" checking? WTF?