Being an expert at getting booted and having limit cuts, this happens all of the time. A classic right hand does not know what the left hand is doing. Marketing folks have a list of customers, former customers, without much info on how they are thought of on the betting side. Example, I signed up at DSI, got all of the huge bonuses, free sports pager, free future bet. I voluntarily let them know I was also a player at Cris. The marketing guy was so enthusiastic, no problem, all aboard. Same guy calls me back within 5 minutes, I talked to a Cris manager who recognized your name and you get nothing, except the pager, I already started the paperwork on. He was actually very apologetic, but still, I was upfront, let me know then. Get E-mails from all of them, Bet365, VIP. The wagering dept treats you like a leper, the marketing dept treats you like a fish to be cleaned out. A bit different in the real world, as in a shore based. I am still banished and it sticks with you. No offers, security just about glued to you when they know you are on the premises.
Best Wishes...OF