Earlier today I emailed Pinnacle to ask if their requirement that customers change thier password was related to any security threat to thier online opetation. Here is the reply I received.
Dear Sir,
Please always provide your client ID for a prompt reply.
Regarding your question please be informed that it is because of Pinnacle Sports' ongoing commitment to provide the safest and most secure environment for all your gaming needs that we upgraded our network security in anticipation of the busiest sports betting weekend of the year - the Super Bowl.
While your password may have met the new requirements, many passwords did not. In addition, it is an industry standard that passwords should be changed every three months. It is also not recommended by many internet security experts to use the same password at multiple locations.
Regards,
There's a lot of stonewalling in the response. Did Pin require clients to change their pw before last year's super bowl? Or the year before that? And the stuff about "industry standard" and recommendations by "industry experts" is strictly gratuitous. It may be true, and sound advice, but has nothing to do with the issue at hand.
I think it quite likely that Pinnacle did have a security issue, either via hackers,a disgruntled ex-employee with some client data, or whatnot. How much better it would be if they respected the intelligence of their clientele and said "we did have a security issue, but we fixed it. And just to keep it that way in the future, we are asking everyone to change their pw."
Much better than stonewalling. My consolation is that now everyone has to use a six digit pw!
Dear Sir,
Please always provide your client ID for a prompt reply.
Regarding your question please be informed that it is because of Pinnacle Sports' ongoing commitment to provide the safest and most secure environment for all your gaming needs that we upgraded our network security in anticipation of the busiest sports betting weekend of the year - the Super Bowl.
While your password may have met the new requirements, many passwords did not. In addition, it is an industry standard that passwords should be changed every three months. It is also not recommended by many internet security experts to use the same password at multiple locations.
Regards,
There's a lot of stonewalling in the response. Did Pin require clients to change their pw before last year's super bowl? Or the year before that? And the stuff about "industry standard" and recommendations by "industry experts" is strictly gratuitous. It may be true, and sound advice, but has nothing to do with the issue at hand.
I think it quite likely that Pinnacle did have a security issue, either via hackers,a disgruntled ex-employee with some client data, or whatnot. How much better it would be if they respected the intelligence of their clientele and said "we did have a security issue, but we fixed it. And just to keep it that way in the future, we are asking everyone to change their pw."
Much better than stonewalling. My consolation is that now everyone has to use a six digit pw!
