Posted by Bill Dozer at SBR....
"The account holder was not the only person to have access to this account. Royal is showing two IPs in their logs that are from the same general location. The player was honest, saying that he did play from a friend's home earlier and the friend has also logged on. I wanted to get the IPs from Royal before they became aware of this detail, looking to see if one of the IPs showed as being from a foreign location and we could ask the session to be investigated further.
Account security is very important and more so right now, in large part due to the Sportingbet issue. Since this is currently a high profile problem, books are likely to get more players who claim their account was hacked when it wasn't, and books who see accounts accessed from multiple locations could use this info to suggest an account breach is the fault of the player when it wasn't.
Anyone who holds a significant balance should use only one location to wager. If you bet sports away from home, call in your plays.
Royal suggested they can work out something with the player. Hopefully he will update us. This might have to end with both parties giving the other the benefit of the doubt."
"The account holder was not the only person to have access to this account. Royal is showing two IPs in their logs that are from the same general location. The player was honest, saying that he did play from a friend's home earlier and the friend has also logged on. I wanted to get the IPs from Royal before they became aware of this detail, looking to see if one of the IPs showed as being from a foreign location and we could ask the session to be investigated further.
Account security is very important and more so right now, in large part due to the Sportingbet issue. Since this is currently a high profile problem, books are likely to get more players who claim their account was hacked when it wasn't, and books who see accounts accessed from multiple locations could use this info to suggest an account breach is the fault of the player when it wasn't.
Anyone who holds a significant balance should use only one location to wager. If you bet sports away from home, call in your plays.
Royal suggested they can work out something with the player. Hopefully he will update us. This might have to end with both parties giving the other the benefit of the doubt."