I recently had a bet cancelled after the fact @ DSI. I bet both on the phone and parlays on the internet on the Kansas City Brigade in Arena Football. After the game my winner was changed to a 'NO BET' and I call to find out why. I was told it was a grading error and the money was placed into my account. I then checked my account the following day only to see that the money was once again removed. The reason given was that they had listed the wrong opponent. In fact, they listed an opponent that does not even exist.
I listened to the tape and when I asked about the line on the Brigade, I was told Oklahoma Rangers -8. I bet the Brigade and also two other bets. The read back only listed the Brigade, not the fictional other team, and I confirmed.
Needless to say, I am not happy about this. Th total cost of them voiding this wager for me was over $5k. I have placed into action more than $1m there in the history of my account and was down $40k plus early this season before going on a run. I am also very concerned with the fact that the bet was cancelled after the game and the Brigade covered. Certainly no one bet on the fictional team, so did they just wait for the outcome before deciding whether or not to cancel? The line of 8 was the standard line out there, so that was not obvious. I understand that they had the wrong team listed as the opponent, but when I checked my pending bets, only the Brigade +8.5 (I get free half points) was listed.
I spoke with a gentleman named Brent in claims and he told me that they would not pay.
Does anyone have any pull there? What do people think about this situation? Is it my fault for not noticing the Oklahoma opponent instead of Orlando? Can anyone help me?
All thoughts/opinions are appreciated.
Amis
I listened to the tape and when I asked about the line on the Brigade, I was told Oklahoma Rangers -8. I bet the Brigade and also two other bets. The read back only listed the Brigade, not the fictional other team, and I confirmed.
Needless to say, I am not happy about this. Th total cost of them voiding this wager for me was over $5k. I have placed into action more than $1m there in the history of my account and was down $40k plus early this season before going on a run. I am also very concerned with the fact that the bet was cancelled after the game and the Brigade covered. Certainly no one bet on the fictional team, so did they just wait for the outcome before deciding whether or not to cancel? The line of 8 was the standard line out there, so that was not obvious. I understand that they had the wrong team listed as the opponent, but when I checked my pending bets, only the Brigade +8.5 (I get free half points) was listed.
I spoke with a gentleman named Brent in claims and he told me that they would not pay.
Does anyone have any pull there? What do people think about this situation? Is it my fault for not noticing the Oklahoma opponent instead of Orlando? Can anyone help me?
All thoughts/opinions are appreciated.
Amis