I've played with them a couple years and had one slight issue, but it was handled in a reasonable fashion -- My MO has been to fund my account at the start of the NFL season with their 100 percent match bonus -- deposit 200 and get 200 bonus -- 60 days and 6x rollover -- although I shouldn't admit it, i usually open multiple accounts under friends names to take full advantage of the bonus -- 4 accts get me 1600 to play with for 800 -- they also have a sister book called "players sportsbook" that offers the same deal -- i have received the 100 percent bonus under my name there as well -- just taking advantage of the offer they are giving.
I usually withdraw before heading to Vegas for march madness and then wait again until the NFL season -- they will send me the NFL match-bonus promo and I am off and running again.