its sad but in many situations I have stopped asking questions because I know the rep simply doesnt have a clue
I had an incident a while ago in best buy..........to make a long story short the bottom line was
"look I am no expert but what you are saying sounds quite wrong...........I work in IT but I am no expert in digital photography.............there is no such a thing as 'universal compatibility' and since I live offshore I have no chance of returning it.........so thanks but no thanks"
I had an incident a while ago in best buy..........to make a long story short the bottom line was
"look I am no expert but what you are saying sounds quite wrong...........I work in IT but I am no expert in digital photography.............there is no such a thing as 'universal compatibility' and since I live offshore I have no chance of returning it.........so thanks but no thanks"
Unhappy to say, but the customer service area in the offshore gambling mecca leaves a lot to be desired at many shops in a host of different ways.
:sad3:
Having said that, have seen an improvement over the past couple of years in this department and many books have terrific CS from top to bottom.
:sad3:
Having said that, have seen an improvement over the past couple of years in this department and many books have terrific CS from top to bottom.
The Key To Great Cs Is The Knowledge That Individual Has, And The Way They Get Their Point Across..there Is Great Opportunities Here For Gringos, But For Some Reason Or Another, More Gringos Dont Come Here..they Come For A Week And Party..then Leave..thats The Way It Is..if You Have A Quality Gringo, Never Let Him Go
Did you ever notice that when you call to open an account, you get a person who speaks perfect Engish, and talks slow enough so you can understand Every word.
But when you call for a withdrawl you Neva find Anyone who can speak English? Always thought it was just my luck, but No it happens to us ALL.
Have friend who is done playing until the cfb season, so he calls this morning and this afternoon and ALL he has gotten is the Run around ALL day. He Finally said "Let me speak to your supervisor, and the girl says, "de supervisor not here at this time". After 3 hours he calls back and the supervisor is there and he says " sinse its sooo late in the day, we will process this tomorrow" oh brother !!
But when you call for a withdrawl you Neva find Anyone who can speak English? Always thought it was just my luck, but No it happens to us ALL.
Have friend who is done playing until the cfb season, so he calls this morning and this afternoon and ALL he has gotten is the Run around ALL day. He Finally said "Let me speak to your supervisor, and the girl says, "de supervisor not here at this time". After 3 hours he calls back and the supervisor is there and he says " sinse its sooo late in the day, we will process this tomorrow" oh brother !!
Yes, this has happened a few times with me - both verbally and in live chat support.
With one book, I once questioned why a baseball game had a line of -115/-105 if it was supposed to be a dime line. All of the other games on the board had a dime line. The rep insisted that -115/-105 was a dime line and I kept questioning it back and forth with them. Finally someone else on their end was brought in, got it right, and changed the line to be correct.
Years ago when I was still pretty new to all of this I asked a rep at one book if second half lines include overtime and they said that they did not. They were wrong but not knowing any better, I didn't question it and still made a wager. The game didn't go to overtime anyway but for about a week I was under the impression that what they said was right.
In short, it can be tough to believe a rep on the phone. If you ask a question that can seriously affect a wager or your account, it's best to ask for someone higher up.
With one book, I once questioned why a baseball game had a line of -115/-105 if it was supposed to be a dime line. All of the other games on the board had a dime line. The rep insisted that -115/-105 was a dime line and I kept questioning it back and forth with them. Finally someone else on their end was brought in, got it right, and changed the line to be correct.
Years ago when I was still pretty new to all of this I asked a rep at one book if second half lines include overtime and they said that they did not. They were wrong but not knowing any better, I didn't question it and still made a wager. The game didn't go to overtime anyway but for about a week I was under the impression that what they said was right.
In short, it can be tough to believe a rep on the phone. If you ask a question that can seriously affect a wager or your account, it's best to ask for someone higher up.
