My balance at Hollywood was about 3 dimesbefore the "migration". The balance never was brought over to the new company. I have contacted Hollywood 11 times since last Wednesday. this is the last conversation I had on Monday afternoon. Sounds like I am getting the run around, what do you guys think? Should I be worried?
Ronald: I was wondering if you guys have finally located my "lost" balance on my account. account #XXXXXXXXXX
Max: Please bear with me while I look up your account details.....
Max: Your ticket # XXXXXXXX opened for this issue is currently in our Rogers Department. As soon as we have an update, we will contact you. Thank you for your patience.
Max: It is currently being dealt with
Ronald: It was being dealt with for the last 5 days.
Ronald: Is there anyone I can contact that can restore my balance?
Max: They're looking at it now
Max: It's not a typical situation
Ronald: as we speak?
Max: yes
Max: We're sorry for the delay
Ronald: How is it untypical? The money should have been brought directly over from the old site
Max: It doesn't happen that much
Ronald: what doesn't happen that much
Max: Your situation
Max: That is why it's unusual
Ronald: What is my situation?
Max: Restoring the funds to your account
Ronald: What made them disappear originally
Max: I don't fully understand it
Ronald: neither do I
Max: But it is being looked at by the relevant department
Ronald: Who can I contact that could explain this untypical situation to me
Max: Hollywood Sportsbook
Max: became a lisencee of SportingBet PLC
Max: and we provide the back end
Max: for numerous wagering sites
Max: The details were all moved over last week
Max: and there are few kinks that are still being worked out
Max: Somehow your funds were not carried over
Max: You are the first customer where I have personally seen that happen
Ronald: Max, could you give me someone I can contact in the relevant department
Max: I'm afraid I can't
Ronald: why not?
Max: We are the customer service department and we pass along all requests
Max: inside tickets
Max: You seee
Max: see
Max: we don't have contact details
Max: because these departments
Max: in different countries
Max: around the wortld
Max: world
Max: are located in different depts
Max: around the world
Max: Once they have looked at it
Max: they send us back a message and we contact the customer
Max: via email
Ronald: Can you understand my frustration. I have been given the run around for over 5 days
Max: yes I can
Max: I can see that the ticket has been to a few places as well
Ronald: yet no one there can help
Max: it's an efficient system
Max: but sometimes some problems take a little longer
Max: due to a lack of protocol
Max: for example
Max: But we are looking into it
Max: I can guarantee you that
Max: If they weren't I would send the ticket
Max: back with another message
Max: but it would be pointless now
Max: as they are currently looking at it
Ronald: Am I going to get my money back?
Max: but I do understand your frustration
Max: I'm not allowed make promises
Max: but it's very possible
Max: but I'm not allowed say yes or no
Ronald: So your company might possibly be stealing my money?
Max: either way
Max: sorry
Max: that's a leading question
Max: all I can tell the customer
Max: is what I've been told myself
Ronald: If you are not going to restore my balance you are stealing the money
Ronald: I would just think that someone could give me a straight answer
Max: All I can say is that they will come back with an answer
Max: and contact you
Max: Whatever I told you now would be a guess
Max: or wronf
Max: wrong
Max: or both
Ronald: I think it is time for me to take this to the gambling forums and warn other players about Hollywood.
Ronald: I hate to bad mouth Hollywood would like to give you guys the benefit of the doubt but something sounds very fishy here.
Max: Will you wait until the issue is resolved and a decision is reached?
Max: Because a decision will be reached
Ronald: I would if someone could tell me when this issue might be resolved.
Ronald: everyone I spoke to has said they would have an answer in 12 to 24 hours. That hasn't happened yet
Max: Well like I said the ticket has gone to a few depts and this takes time
Max: Also the transferral of the system
Max: has temporarily slowed everything
Max: down
Max: also this is an unusual problme
Max: problem
Max: I don't understand it
Max: Which is why I can't give you an answer now
Ronald: Thanks for your help anyways, Max.
Max: You are very welcome
Max: Contact us again if you don't receive an email in the next few hours
Ronald: I'm sure I'll be contacting you soon!
Max: yes
Max: Is there anything else I can assist you with?
Ronald: No thanks.
Max: ok
Max: Thanks for chatting! Please contact us again if you have any further questions. Also, if you have a moment, please hit 'close' and then fill out the feedback survey so that we may improve our service
Ronald: I was wondering if you guys have finally located my "lost" balance on my account. account #XXXXXXXXXX
Max: Please bear with me while I look up your account details.....
Max: Your ticket # XXXXXXXX opened for this issue is currently in our Rogers Department. As soon as we have an update, we will contact you. Thank you for your patience.
Max: It is currently being dealt with
Ronald: It was being dealt with for the last 5 days.
Ronald: Is there anyone I can contact that can restore my balance?
Max: They're looking at it now
Max: It's not a typical situation
Ronald: as we speak?
Max: yes
Max: We're sorry for the delay
Ronald: How is it untypical? The money should have been brought directly over from the old site
Max: It doesn't happen that much
Ronald: what doesn't happen that much
Max: Your situation
Max: That is why it's unusual
Ronald: What is my situation?
Max: Restoring the funds to your account
Ronald: What made them disappear originally
Max: I don't fully understand it
Ronald: neither do I
Max: But it is being looked at by the relevant department
Ronald: Who can I contact that could explain this untypical situation to me
Max: Hollywood Sportsbook
Max: became a lisencee of SportingBet PLC
Max: and we provide the back end
Max: for numerous wagering sites
Max: The details were all moved over last week
Max: and there are few kinks that are still being worked out
Max: Somehow your funds were not carried over
Max: You are the first customer where I have personally seen that happen
Ronald: Max, could you give me someone I can contact in the relevant department
Max: I'm afraid I can't
Ronald: why not?
Max: We are the customer service department and we pass along all requests
Max: inside tickets
Max: You seee
Max: see
Max: we don't have contact details
Max: because these departments
Max: in different countries
Max: around the wortld
Max: world
Max: are located in different depts
Max: around the world
Max: Once they have looked at it
Max: they send us back a message and we contact the customer
Max: via email
Ronald: Can you understand my frustration. I have been given the run around for over 5 days
Max: yes I can
Max: I can see that the ticket has been to a few places as well
Ronald: yet no one there can help
Max: it's an efficient system
Max: but sometimes some problems take a little longer
Max: due to a lack of protocol
Max: for example
Max: But we are looking into it
Max: I can guarantee you that
Max: If they weren't I would send the ticket
Max: back with another message
Max: but it would be pointless now
Max: as they are currently looking at it
Ronald: Am I going to get my money back?
Max: but I do understand your frustration
Max: I'm not allowed make promises
Max: but it's very possible
Max: but I'm not allowed say yes or no
Ronald: So your company might possibly be stealing my money?
Max: either way
Max: sorry
Max: that's a leading question
Max: all I can tell the customer
Max: is what I've been told myself
Ronald: If you are not going to restore my balance you are stealing the money
Ronald: I would just think that someone could give me a straight answer
Max: All I can say is that they will come back with an answer
Max: and contact you
Max: Whatever I told you now would be a guess
Max: or wronf
Max: wrong
Max: or both
Ronald: I think it is time for me to take this to the gambling forums and warn other players about Hollywood.
Ronald: I hate to bad mouth Hollywood would like to give you guys the benefit of the doubt but something sounds very fishy here.
Max: Will you wait until the issue is resolved and a decision is reached?
Max: Because a decision will be reached
Ronald: I would if someone could tell me when this issue might be resolved.
Ronald: everyone I spoke to has said they would have an answer in 12 to 24 hours. That hasn't happened yet
Max: Well like I said the ticket has gone to a few depts and this takes time
Max: Also the transferral of the system
Max: has temporarily slowed everything
Max: down
Max: also this is an unusual problme
Max: problem
Max: I don't understand it
Max: Which is why I can't give you an answer now
Ronald: Thanks for your help anyways, Max.
Max: You are very welcome
Max: Contact us again if you don't receive an email in the next few hours
Ronald: I'm sure I'll be contacting you soon!
Max: yes
Max: Is there anything else I can assist you with?
Ronald: No thanks.
Max: ok
Max: Thanks for chatting! Please contact us again if you have any further questions. Also, if you have a moment, please hit 'close' and then fill out the feedback survey so that we may improve our service