Anybody else tired of NETeller's BS excuses about their ATM daily limit?

Rogthedodger · May 22, 2006

It has been WEEKS since customers could actually w/d the stated limit of $1000/transaction from an ATM using the NETeller debit card. NETeller uses a third party vendor to process debit card transactions and claims their hands are tied because the vendor sets the limits. Doesn't NETeller take responsibility for the vendors they use? The third party vendor states that the limit was lowered because of "security concerns." Well, you have an agreement with NETeller to allow $1000/transaction cash and $2500/day total on the debit card---HONOR YOUR COMMITMENT. NETeller is dropping the ball bigtime by standing idly by while their vendor doesn't live up to the contract they signed. It already costs me $5.50 per $1000 to w/d---which is a very high fee. Now I have to pay $5.50 per $800???

Please e-mail complaints@neteller.com if you're as annoyed as I am at this situation.

nochanceinhell · May 22, 2006

I'm getting pissed off waiting for my Instacash transactions to clear.

I had one Tuesday that cleared, meanwhile one I did on Monday has NOT cleared, and I need it to clear immediately.

The 800 limit has been going on for a while this month, remember when they had a problem a few weeks ago with their service.

I have an ATM that it only charges me $3.50 total for the transaction. It's Comerica bank.

It annoys the shit out of me, their Instacash system. It hits your bank next day but yet it takes 4-5 business days to clear. Shouldn't take that long.

Fishhead · May 22, 2006

EFT's take LESS than 48 hours to hit your bank account and are 100% FREE.

In my opinion, this is the very best option available.

Why repeatedly pay a fee for small amounts with the various other options when it is FREE and available in 24-48 hours?

-FH-

nochanceinhell · May 22, 2006

need to get the money in there today.

It's only a few bucks with comerica.

The eft's do hit next day for me.

WildBill · May 22, 2006

Fishhead said:
EFT's take LESS than 48 hours to hit your bank account and are 100% FREE.

In my opinion, this is the very best option available.

Why repeatedly pay a fee for small amounts with the various other options when it is FREE and available in 24-48 hours?

-FH-

Come on Fish, we know why many aren't wanting to go the EFT route

uppy:

Rogthedodger · May 22, 2006

BAGIANT · May 22, 2006

I'll tell you why! Suppose you want your money NOW, like if you're Vegas and hot and stuck and trying to getr even...or even worse!

Since I'm not right now, I find it distressing that they aren't honoring their committment of $1000 withdrawal at a time. It took me months to find out B of A let you withdraw that much.

My other problem with them is that my Neteller debit card is expiring the end of this month. They said they were sending one out and I haven't gotten one yet. This is Bs as I plan to withdraw money at the end of the month like I always do! Still no sign of the card and it's almost the 23rd!

Dante · May 23, 2006

how much can you withdraw a day then if not 1000? anyone know?

patswin · May 23, 2006

Looks like $800 from the first post. I'm disappointed cause I just got my card in the mail yesterday

Dante · May 23, 2006

patswin said:
Looks like $800 from the first post. I'm disappointed cause I just got my card in the mail yesterday

thanks did not see that ....it suites me just fine still but I can see how some would be pissed

wolfie_cr · May 23, 2006

Rodge I understand the problem as I too use the card, however remember that neteller can modify the agreement with you, at any time, without any notice..........etc

Rogthedodger · May 31, 2006

That's true wolfie and as I stated in my e-mail to NETeller, either honor the agreement or change it. That's exactly my problem: they still say you can get $1000/transaction ($2500/day), but you CAN'T. What I'm pressing for is either fix the problem or change the agreement.

I have an update though. According to NETeller the reason for the delay is that they are negotiating a NEW AGREEMENT with their vendor. If that is the case I can accept that (although it IS taking too long). I just wish they had been honest with their customers up front about this situation. NETeller promised they would send out an e-mail when the issue is resolved.

BAGIANT · May 31, 2006

What's difference if they are negotiating a new contract or not? Does that mean they have to lower the amount withdrawn? That really sounds like BS to me.

By the way, last Saturday I got my new Neteller debit card in the mail.

vanzack · May 31, 2006

stuckinvegas said:
What's difference if they are negotiating a new contract or not? Does that mean they have to lower the amount withdrawn? That really sounds like BS to me.

By the way, last Saturday I got my new Neteller debit card in the mail.

I got my new one yesterday.

As the Who says "meet the new boss, same as the old boss" - I cant tell any difference in the new card and the old one.

PokerKingJim · May 31, 2006

WildBill said:
Come on Fish, we know why many aren't wanting to go the EFT route uppy:

WildBill · Jun 1, 2006

What I can't believe is you can't even withdraw money on the road! I tried to get some money in CA, but was denied. Was told I had to be in my home state to get money for "security purposes". Ridiculous!

D2bets · Jun 1, 2006

WildBill said:
What I can't believe is you can't even withdraw money on the road! I tried to get some money in CA, but was denied. Was told I had to be in my home state to get money for "security purposes". Ridiculous!

Odd. I've withdrawn away from my home state. Heck, that's the most important time to have it.

Rogthedodger · Jun 1, 2006

I rec'd this from NETeller c/s:

Hello Sirs/Madam,

I am pleased to let you know that there has been some progress with our ATM cards. You are now permitted to use the card 3 times in a 24 hour period and you are able to withdraw $1200 in a 24 hour period.

Regards,

Alex Sanith
Account Representative

Anybody else tired of NETeller's BS excuses about their ATM daily limit?

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