How about this e-mail Bet Trojan sent me-Is this a little harsh?

Iceman · Jun 1, 2006

a few days ago I decided to re-up(bet there for a while in April) with Bet Trojan with $450 and add it to my 15 or so baseball books, to shop for lines. After a few days of nothing I decided I was pulling out of there and 7 other books so I could just scalp and practice that the rest of the summer. I was burned out posting, betting and line shopping since the first day of April. More than anything i wanted to combine my bankroll into around 7 books and really practice scalping hard core for the 1st time in my life.

Well I get an e-mail from Mike at Bet Trojan today that says
Jason,
Is this withdrawal request correct? I show you depostitng this same amount just a few days ago and with no play requesting it. Is this an error or DO YOU EXPECT US TO PICK UP FEES ON MONEY NOT PLAYED WITH? WE ARE NOT A PROCESSOR (I capititized the part I felt was a little rude).

I am sorry but I feel this comes across way to harsh. All he had to do was say "look did you know this will have a w/d fee attached to it". I HAVE NO PROBLEM paying it. Just seemed like a little dig with the processor statement or the fact that I EXPECT THEM to pick up fees, I never once asked them not to.

I recieved no bonus from them and changed my mind/gameplan for the summer. Just seems with the offshore industry fighting for solid customer service he would have toned it down a little with his comments. Damn i am sorry I want my money back. Like iI said in my e-mail to him you can charge me for the withdrawl but please don't talk down to me, it isn't good business sense.

Am I looking to deep into this or does it come across a little harsh to you guys. If this a "typical" e-mail sent to someone that wants his money returned than I think the management at bettrojan needs to look at the wording in it and tone it down.

freebie · Jun 1, 2006

He can be a dick sometimes. Check out some of his old post. He went berzerk after one player question bettrojan.

CHOPTALK · Jun 1, 2006

No ofense, but I do see trojans point.

Iceman · Jun 1, 2006

CHOPTALK said:
No ofense, but I do see trojans point.

so do I. I have NEVER ONCE said I wouldn't pay for. But his choice of words to a customer was a tad out of line. Read what he wrote and tell me he couldn't have chose better wording than that, I am sure I am not the first to do this.

Tahoekid · Jun 1, 2006

Most places will charge you for the deposit and the withdrawal if you dont play.

Journeyman · Jun 1, 2006

I don't think you can blame them...it may have seemed harsh but it was in an email, you can sometimes misunderstand the tone when reading an email, or a post for that matter.

orbit · Jun 1, 2006

I think as long as it was the ONE FREE monthly withdrawl then I thinks its fine .... they say they wont charge for deposits and will give you one free withdrawl per month ... as long as it is that one then your not doing anything wrong.

People always say READ THE RULES ... READ THE TERMS ... well if it is his one free withdrawl then the book cant complain ... plain and simple.

O.

gbogo · Jun 1, 2006

mike has calmed down on the forum but i guess not in the real world

still call them smooth it over and pay them a fee and put it behind you

hardly worth the energy getting upset over it

Doug · Jun 1, 2006

I would have rolled it once, play the $450 with Tro, and the opposite at the exchange, hopefully transfering it that way, and if Tro side wins then withdraw. An even type " scalp" should be easy to find. They wouldn't love the 1X action, but would pay it.

I've never sent money, and tried to withdraw without at least 1X action.

wolfie_cr · Jun 1, 2006

normal cc processing fee in the gaming industry is between 6-7 % , normally you dont get the funds from the processor till 15 days to a month later , however to reverse it they deduct those funds from your next settlement and to make matters worse sometimes you cant even reverse the deposit (depending on specific rules set by the processor), thats if it was cc

for neteller I would have to find out but its like 2-3% incoming , 2% outgoing

and as per Orbit's post now it turns out that they are expected to fullfill such terms and just swallow the fees?

So now if they dont send the withdrawal for free they end up taking a PR hit in the forums...........:smoking:

Iceman even though you were fine with paying the fees I can asure you that there is other people out there that would raise bloody hell until they get their FREE withdrawal, after a few of those incidents on the operators side..........you lose your cool when writing emails

Budworth22 · Jun 1, 2006

Hey Ice,
I can see both sides. You weren't trying to be malicous, and Mike wasn't trying to be an asshole. He likely felt he needed to set a precedent. I believe this could have been better handled by a phone call between you and Mike, before posting this on the forum. Remember that Email is the most impersonal form of communication that we have.
Bud

BigM+ · Jun 1, 2006

i'm usually with the side of the books on these matters but I have to agree with you here, the capital letters are pretty ridiculous

jeckll · Jun 1, 2006

I agree with the book in principle but come on folks there's nothing in the terms&conditions that states anything about a rollover requirement if you're not getting any kind of bonus.

We all have gotten burned on those tiny print rules in books, yet I'm supposed to sympathize when they're burned by a lack of such rule? Not a chance.

charleslanger · Jun 1, 2006

I think books have too many players who obsessive-compulsively withdraw & deposit up the kazoo-- or they constantly either: initially deposit too little or withdraw too much...necessitating beaucop replenishing.....This must drive bookies up the wall as they view individual accounts month by month..this is one of the rare times i see the book's point of view.

The_Man · Jun 1, 2006

Can see both of your points. Bettrojan comes on therx often and looses his cool and thats not too attractive to the player, see search function. They are a good book though IMO. This is really no big deal, but can see what you're sayin may'n. Pick up the pieces and move on. Good luck.

Doug · Jun 1, 2006

cklennon said:
I agree with the book in principle but come on folks there's nothing in the terms&conditions that states anything about a rollover requirement if you're not getting any kind of bonus.

We all have gotten burned on those tiny print rules in books, yet I'm supposed to sympathize when they're burned by a lack of such rule? Not a chance.

It's not reasonable to expect to deposit and withdraw free with no action, not that Ice was trying to.

It's pretty understood ( I think) that costs exist for the transfer, and at least 1X roll is implied.

Polaris · Jun 1, 2006

A slightly distrubing story.

First of all, the proprietor certainly comes across as an utter low-life. However, that is to be expected in this business. A case of unfortunately confirming the worst!

Second of all, how much processing fees are we talking about here? $100 bucks? Lets say for arguement's sake, it a hundred big ones. Would a top notch sportbook haggle over $100? Maybe the sportbook is cheap and cynical!

:dancefool

:nopityA:

jeckll · Jun 1, 2006

No it's not reasonable but if they want to enforce that they should add it to their rules and terms; period. If it's not in there it's not your responsibility. Not saying it's a great move to try to pull on a book but it's their fault for not covering their bases.

As I said I agree with the book in principle but they can't hold you to anything that's not in the rules, and a 1x rollover on all deposits isn't! Case closed.

Iceman · Jun 1, 2006

cklennon said:
No it's not reasonable but if they want to enforce that they should add it to their rules and terms; period. If it's not in there it's not your responsibility. Not saying it's a great move to try to pull on a book but it's their fault for not covering their bases.

As I said I agree with the book in principle but they can't hold you to anything that's not in the rules, and a 1x rollover on all deposits isn't! Case closed.

even though I haven't really addressed this point you are right on. Kind looks like he /they are judge and jury when deciding to charge for processing fees.

Doug · Jun 1, 2006

Polaris said:
A slightly distrubing story.

First of all, the proprietor certainly comes across as an utter low-life. However, that is to be expected in this business. A case of unfortunately confirming the worst!

Second of all, how much processing fees are we talking about here? $100 bucks? Lets say for arguement's sake, it a hundred big ones. Would a top notch sportbook haggle over $100? Maybe the sportbook is cheap and cynical!

:nopityA:

More like $20-25 in fees. I don't think many places would eat the fees and send the whole $450 back. It's probably not in the rules at a lot of places, doesn't happen often.

If one did this and balked at the fee charged, I doubt mods, Dozer, TOW would support the player.