PINNACLE..A GARBAGE BOOK! my headache

thegame2005 · Jun 13, 2006

First i was double processed TWICE on two debit dep..after three weeks and over 50 emails, of trying to get this fixed they close my acct..ALSO
HAD A PENDING WAGER, WHICH WON, IN MY ACCT AND THEY WILL NOT PAY ME!!

they have no customer serv except via email and like i said, three fcking weeks trying to fixe this then they close my acct because of undesirable business..lol

they made a error twice etc...JUST WATCH OUT..HAVE READ ON OTHER SITES of others having problems lately!..my echeck bank told me that they are getting alot of complaints/mistakes by pinnacle! alot of errors

NOW THEY ARE TRYING TO KEEP MY WINNING WAGER..UN FCKING REAL!!

charleslanger · Jun 13, 2006

they just ran a poll

re what users wanted / didn't want, etc.

thegame2005 · Jun 13, 2006

THEY ARE FCKING ME AROUND..I HAD A PENDING WAGER (DALLTO WIN 6 @PH), which won and they said they will not pay me since they are clong mt acct due to undesirable business..lol

they made two errors with my debit dep and after three weeks of all this emailing back and forth, they close my acct
i even had my bank forward proof etc...they suck..no cutomer serv and they can do whatever they want..well i will fight this winning wager or will dispute my last dep because they will not pay

they have no dealing with customers at all..total run around!

like i posted above, my echack bank told me people are having problems

HEADS UP..

Railbird · Jun 13, 2006

you mean these 23 yr old latin girls cant solve problems via e mails? who knew?

kobefan08 · Jun 13, 2006

Railbird said:
you mean these 23 yr old latin girls cant solve problems via e mails? who knew?

hahahahahahahahahahhahaha

X-Files · Jun 13, 2006

Try emailing wilheim and see what he can do for you.

wilheim@therx.com
fishhead@therx.com
dante@therx.com
admin@therx.com (Tech help)
lander@therx.com (live lines)
robfunk@therx.com
ttinco@therx.com
journeyman@therx.com
sportsavant@therx.com
oldmanted@therx.com
xpanda@therx.com

wilheim · Jun 13, 2006

I will be glad to help please email me at wilheim@therx.com

Thanks, wilheim

SportSavant · Jun 13, 2006

Railbird said:
you mean these 23 yr old latin girls cant solve problems via e mails? who knew?

:missingte

TTinCO · Jun 13, 2006

Game, you never did email me about this when you mentioned it a couple of weeks ago (did you?)

Amsterdam · Jun 13, 2006

thegame2005: regarding the deposit problem: you menioned a "debit deposit" and "echeck".. this makes me think maybe the problem is on Citadel Commerce's end? Pinnacle uses them to process e-checks as you most likely know.. But even if it was CItadel's error, Pinny needs to get it fixed asap.

thegame2005 · Jun 13, 2006

Amsterdam said:
thegame2005: regarding the deposit problem: you menioned a "debit deposit" and "echeck".. this makes me think maybe the problem is on Citadel Commerce's end? Pinnacle uses them to process e-checks as you most likely know.. But even if it was CItadel's error, Pinny needs to get it fixed asap.

I HAVE USED BOTH METHODS..STARTED WITH ECHECKS BUT THEN WENT WITH DEBIT DEP..

WHATEVER COMPANY PINNY USED TO MAKE THOSE DEBIT DEP/WITH..IS THE PROBLEM
TWICE DOUBLE PROCESSED UNREAL..DONE WITH THAT BOOK

AND THEY HAVE THWE BALLS TO CLOSE MY ACCT; THEY MADE THE ERROR..TWICE!

thegame2005 · Jun 13, 2006

TTinCO said:
Game, you never did email me about this when you mentioned it a couple of weeks ago (did you?)

TIN, I NEVER EMAILED U BECAUSE PINNY FINALLY RESPONDED AND TOLD ME TO HAVE MY BANK SEND A STATEMENT TELLING PINNY ABOUT THE DOUBLE DEBIT DEP..ETC..MY BANK DID THIS RIGHT AWAY AND STILL PROBLEMS..PINNY USES EVERY EXCUSE..

JUST BAD CUSTOMER SERVICE, ACTUALLY THERE IS NONE
THEY ARE CLOSING MY ACCT AND THEY MADE THE ERROR ETC..JUST DONE WITH THEM

I JUST WANT MY WINNING WAGER THAT WAS PENDING PRIOR TO ALL THIS

I JUST THINK PINNY SUCKS AS FAR AS DEALING WITH CUSTOMERS/PROBLEMS ETC..THERE IS NO WAY BUT VIA EMAIL AND MOST OF THE TIME U GET NO REPLIES

I MUST HAVE SENT OVER 50 EMAILS THE PAST THREE WEEKS..THEY SUCK
AND NOW ARE TRYING TO KEEP MY WINNING WAGER BY TELLING ME THAT I HAD NO MONEY IN MY ACCT WHEN I DID..THEY CLOSED IT

TOTAL BS!..THANKS BUT WILL NOT DEAL WITH THEM AGAIN AND IF I DO NOT GET THIS WINNING WAGER, I WILL DISPUTE MY LAST DEP TO THEM

X-Files · Jun 13, 2006

I expect Pinnacle will do the right thing. They are a top 5 book,
as most everyone agrees.

Amsterdam · Jun 13, 2006

Sorry you are fucking pissed about it, game. It's too bad this happened to you and has you thinking Pinnacle is a bad book because by the vast majority of accounts, mine included, Pinnacle -rarely- has -any- complaints that blow up on the forums.

As mentioned, it seems may be an error by Citadel Commerce, the fund transfer service Pinny uses. I suppose that is one of the risks pinnacle takes when the choose to accept e-checks from a third-party processor. That is, the risk the processor fucking it up, angering the client, and losing business.

As for debit deposit, did you use Insta-debit? They too another third-party fund transfer service. It sounds like you may have been the unfortunate victim of two different errors by two different services.

But, pinny needs to take repsonsibility for it and get it fixed ASAP.

And a wager grading error too? Jesus. Well that is definitely pinny's fault.. and, as evidenced by the general opinion of the forums, such errors rarely blow up in public..

Sounds like bad luck, but at least you are winning your wagers.. Most people have bad luck the other way: the can deposit all the money they want into the book but then lose their bets!

by the way, the do have a phone number you can call.. they don't like it posted in the forums though. perhaps a mod can assist you, if necessary?

thegame2005 · Jun 13, 2006

THERE was a # on the SBR site; called it and that person could not help me..he told me to email..lmfao
email, sent 50 already within three weeks..lol

anyways, the co pinny uses for debit dep/with is the problem..not citadel
it was my debit card..two debit dep to pinny were double processed meaning four were taken out of my debit bank acct..

after all this grief for three weeks, now they won't pay my winning wager that was pending at that time..lol..

on the SBR site..they have reviews of books..pinny has some bad ones too

I first called citadel thinking that was the problem but they told me no but did tell me that alot of people are having problems with pinny with their echecks too

mine was my debit but this book just does not deal with customers ..via email which sucks

no customer ser whatsoever

pinny does not care about helping customers in fact now they closed my acct due to all this lol

Amsterdam · Jun 13, 2006

That must be a frustrating situation. Things like this drive me crazy..

I wonder if they permanently closed your account or if it is temporarily frozen until they the mess sorted out.

Hope it works out for you.

X-Files · Jun 13, 2006

You sent 50 emails to Piny in 3 weeks? Why?

Can you post any replies they sent you?

You posted:

"mine was my debit but this book just does not deal with customers ..via email which sucks"

So you're saying they never answered any of your 50 emails?

And they don't deal with customers via email?

Of course that is nonsense, which 100's of posters here
would also agree with me it's nonsense.

X-Files · Jun 13, 2006

Did you also post in all capitals when you emailed Pinnacle?

Maybe they didn't take that as being very nice.

It means you are yelling.

Railbird · Jun 13, 2006

IF you have a problem with Pinny IT WILL TAKE YOUR WHOLE DAY. The WORST CS SERVICE IN THE INDUSTRY.

Railbird · Jun 13, 2006

Dont have an available phone line for CS Problems? that would be too easy.

PINNACLE..A GARBAGE BOOK! my headache

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