If you have any idea about computers, contacting Dell support is enough to make you want to jump from the Luxor hotel.
They are absolute idiots, and forget about talking to someone in the U.S.
You will speak to a guy that calls himself "Jason" but he will have the accent of Osama Bin Laden
Their equipment is not that bad....but their customer support is HORRIBLE and notorious for it....If you don't have any clue about computers, then contacting them may not be so bad...
They are absolute idiots, and forget about talking to someone in the U.S.
You will speak to a guy that calls himself "Jason" but he will have the accent of Osama Bin Laden
Their equipment is not that bad....but their customer support is HORRIBLE and notorious for it....If you don't have any clue about computers, then contacting them may not be so bad...
I've used Dell past 10 yrs and highly recommend it. I have a D800, a D620 (company provide), and 3 inspiron 6000/1505.
The new Inspiron 1505 that replaces the 6000 can be had at a reasonable price ( < $1K, I wouldn't spend any more than that).
My company (with > 200K employees all over the world, hint: you have their appliances in your kitchen and fly on airplanes with their Jet Engines) uses Dell (laptops, desktops and Win Servers). Something to be said about.
The lattitude lines are geared towards professionals, businesses, and thus much more hardy. The Inspiron lines are for home users. Unless you travel alot and bump/bang your laptops, go with the Inspiron and save a few bucks.
Last year, we had an argument, my wife got mad and picked up my lattitude and toshed it 15 feet against a wall while it was still powered up. The laptop landed on the wooden floor with parts scattered all over the place. The memory chips landed 3 feet away, LCD screen popped off a hinge on one side, the disk drive came off, the Battery and CDROM drive came out fallen nearby.
I picked up the laptop, reinserted the parts, powered up, and voila. It's still working. One day, I spilled some coffee on the keyboard, and to dry it before it soaked inside, I tried to dry it off by blowing hot air from a hair dryer. Well, it dried up alright, but the heat shrunk a bunch of keys on the keyboard. Today, I use a standard keyboard ($15 bucks from CompUsa), and the laptop still power up and useable to surf the net today.
uppy:
The service? I had some great and some poor experience.
Great, when my son and his friend (6-7 yrs old) playing games and the 2 of them pounded the keyboard, some keys popped out on my D800. I called the hot line, and received a new replacement keyboard the next day, no charge. I had to replace the keyboard myself, and sent the bad one back. But no problem.
Poor? I bought a Wireless card from Verizon to install on the Inspiron 6000 that'd let me surf from anywhere in the US. Tried to installed it, and couldn't get it to work. Talked to Verizon, they pointed finger at Dell, called Dell and they pointed finger at Verizon. I talked to a Dell rep (probably from India) couldn't understand him. Got fed up, I returned the card to Verizon, and wrote Dell about my problem communicating with their Rep. Got a phone call the next day and someone was assigned to follow up with my problem.
The new Inspiron 1505 that replaces the 6000 can be had at a reasonable price ( < $1K, I wouldn't spend any more than that).
My company (with > 200K employees all over the world, hint: you have their appliances in your kitchen and fly on airplanes with their Jet Engines) uses Dell (laptops, desktops and Win Servers). Something to be said about.
The lattitude lines are geared towards professionals, businesses, and thus much more hardy. The Inspiron lines are for home users. Unless you travel alot and bump/bang your laptops, go with the Inspiron and save a few bucks.
Last year, we had an argument, my wife got mad and picked up my lattitude and toshed it 15 feet against a wall while it was still powered up. The laptop landed on the wooden floor with parts scattered all over the place. The memory chips landed 3 feet away, LCD screen popped off a hinge on one side, the disk drive came off, the Battery and CDROM drive came out fallen nearby.
I picked up the laptop, reinserted the parts, powered up, and voila. It's still working. One day, I spilled some coffee on the keyboard, and to dry it before it soaked inside, I tried to dry it off by blowing hot air from a hair dryer. Well, it dried up alright, but the heat shrunk a bunch of keys on the keyboard. Today, I use a standard keyboard ($15 bucks from CompUsa), and the laptop still power up and useable to surf the net today.
uppy:The service? I had some great and some poor experience.
Great, when my son and his friend (6-7 yrs old) playing games and the 2 of them pounded the keyboard, some keys popped out on my D800. I called the hot line, and received a new replacement keyboard the next day, no charge. I had to replace the keyboard myself, and sent the bad one back. But no problem.
Poor? I bought a Wireless card from Verizon to install on the Inspiron 6000 that'd let me surf from anywhere in the US. Tried to installed it, and couldn't get it to work. Talked to Verizon, they pointed finger at Dell, called Dell and they pointed finger at Verizon. I talked to a Dell rep (probably from India) couldn't understand him. Got fed up, I returned the card to Verizon, and wrote Dell about my problem communicating with their Rep. Got a phone call the next day and someone was assigned to follow up with my problem.
Dell laptop explodes at Japanese conference
INQ reader's amazing snaps
By INQUIRER newsdeskhttp://www.theinquirer.net/page_controls/paul.hales@theinquirer.net: Wednesday 21 June 2006, 13:22
<SCRIPT language=JavaScript1.1>ord=Math.random();ord=ord*10000000000;</SCRIPT><SCRIPT language=JavaScript1.1 src="http://ad.uk.doubleclick.net/adj/mpu.inquirer.uk/;tile=1;sz=1x1;ord=" +ord+??></SCRIPT>
AN INQUIRER READER attending a conference in Japan was sat just feet away from a laptop computer that suddenly exploded into flames, in what could have been a deadly accident.
Gaston, our astonished reader reports: "The damn thing was on fire and produced several explosions for more than five minutes".
Should you witness such an event, his advice is, "Don't try anything courageous/stupid, stay away, away, away!"
"For the record, this is a Dell machine," notes Gaston. "It is only a matter of time until such an incident breaks out on a plane," he suggests.
Our witness managed to catch all the action in these amazing pictures.
"Fire extinguishers leave a mess on your suit and belongings; pack your stuff (if you can) and leave, leave, leave!" he advises.
We don't have any further details of the model of the computer in question. In light of the evidence, however, we'd suggest you avoid actually using a laptop on your lap. Ouch.
http://www.theinquirer.net/default.aspx?article=32550
INQ reader's amazing snaps
By INQUIRER newsdeskhttp://www.theinquirer.net/page_controls/paul.hales@theinquirer.net: Wednesday 21 June 2006, 13:22
<SCRIPT language=JavaScript1.1>ord=Math.random();ord=ord*10000000000;</SCRIPT><SCRIPT language=JavaScript1.1 src="http://ad.uk.doubleclick.net/adj/mpu.inquirer.uk/;tile=1;sz=1x1;ord=" +ord+??></SCRIPT>
AN INQUIRER READER attending a conference in Japan was sat just feet away from a laptop computer that suddenly exploded into flames, in what could have been a deadly accident.
Gaston, our astonished reader reports: "The damn thing was on fire and produced several explosions for more than five minutes".
Should you witness such an event, his advice is, "Don't try anything courageous/stupid, stay away, away, away!"
"For the record, this is a Dell machine," notes Gaston. "It is only a matter of time until such an incident breaks out on a plane," he suggests.
Our witness managed to catch all the action in these amazing pictures.
"Fire extinguishers leave a mess on your suit and belongings; pack your stuff (if you can) and leave, leave, leave!" he advises.
We don't have any further details of the model of the computer in question. In light of the evidence, however, we'd suggest you avoid actually using a laptop on your lap. Ouch.
http://www.theinquirer.net/default.aspx?article=32550
I have an Ispiron 1000. Bought it about 2 years ago. I had a problem with it one time when I dropped it while it was in my carrying case at the airport. Couldn't view anything after that. Contacted Dell support over the internet. I can tell by the way the guy was typing he was probably from another Country but he was very helpful. More then what I can say about HP. I couldn't even get on line with them and when I called them it was horrible. I told the women that my niece (who I was calling for) would never buy a HP again. The guy at Dell told me to pack it up and call Airborne express. Airborne delivered a special box to ship it in. The next day I called them to pick it up. 2 days later it was back home and running. Didn't cost me a penny. Was very impressed with their service.
My Dell computer came with a wireless card. (looks like a thick sized credit card that very easily slips into a slot on the side of your computer.) I've used it a few times at the public Library just to see if it works. Worked perfectly. When I turned on my computer a message came up that there is a wireless signal available. I'm not exactly sure what I did from there but the computer pretty much walked me through it. Only takes a minute and your on. I've known people that drive around and pick up signals from peoples houses that have a wireless network. If it's not password protected you can get on their internet. A friend of mine who has a network at his house told me it's too much of a hassle to put in a password so he said if your by his house you can just get on his internet.
Most of the big coffee shops like Starbucks have wireless internet. I do believe you have to either have an account with someone like t-mobile (?) or you can pay a small fee to get on.
I use my laptop when I travel. I carry an extra long phone cord with me and just plug it in where I'm staying. Either with friends, family or a hotel. Most hotels have data ports (phone outlet) where you can just plug the line into. Just make sure your internet provider is nationwide. I just keep a list of all the local numbers where I know I'll be traveling to and just dial that number. When you make a reservation at a hotel you can look under services provided to double check if they have a data port available. I stayed at a Motel 6 and they even had it available. They charge 50 cents for a local call. So for 50 cents your on the internet. You can stay on for hours and it's just 50 cents. Most of the hotels don't charge for local calls.
michael777 said:
My Dell computer came with a wireless card. (looks like a thick sized credit card that very easily slips into a slot on the side of your computer.) I've used it a few times at the public Library just to see if it works. Worked perfectly. When I turned on my computer a message came up that there is a wireless signal available. I'm not exactly sure what I did from there but the computer pretty much walked me through it. Only takes a minute and your on. I've known people that drive around and pick up signals from peoples houses that have a wireless network. If it's not password protected you can get on their internet. A friend of mine who has a network at his house told me it's too much of a hassle to put in a password so he said if your by his house you can just get on his internet.
Most of the big coffee shops like Starbucks have wireless internet. I do believe you have to either have an account with someone like t-mobile (?) or you can pay a small fee to get on.
I use my laptop when I travel. I carry an extra long phone cord with me and just plug it in where I'm staying. Either with friends, family or a hotel. Most hotels have data ports (phone outlet) where you can just plug the line into. Just make sure your internet provider is nationwide. I just keep a list of all the local numbers where I know I'll be traveling to and just dial that number. When you make a reservation at a hotel you can look under services provided to double check if they have a data port available. I stayed at a Motel 6 and they even had it available. They charge 50 cents for a local call. So for 50 cents your on the internet. You can stay on for hours and it's just 50 cents. Most of the hotels don't charge for local calls.
