I originally wrote to Mansion on August 30, 2006:
Hi, I just deposited $ XXXX via FirePay to my Mansion account (XXX-XXX-XXX). When will I receive my initial deposit bonus? Also, will Mansion cover thefee charged by FirePay? Thank you for your help!
This was their response:
<TABLE cellSpacing=0 cellPadding=0 width="90%"><TBODY><TR><TD style="FONT-SIZE: 80%; TEXT-INDENT: 4px" noWrap>From: customerservice@mansion.com <customerservice@mansion.com> <TD style="FONT-SIZE: 65%" noWrap align=right>Mailed-By: mansion.com</TD></TR></TBODY></TABLE>
To:
Date: 30 Aug 2006 13:26:20 +0000
Subject: RE: Initial Deposit
Thank you for your email. Your Service Request Number is : (left blank intentionally)
We will endeavour to respond to you within the next 24 hours.
Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.
In the meantime, you may wish to browse our comprehensive "Help/FAQ" section which can be found on our website www.mansion.com.
Thank you for contacting MANSION and we look forward to being of assistance.
Kindest regards
MANSION Member Services
On September 2, 2006, I wrote to Mansion again:
No one has responded to my e-mail. I originally wrote the customer service department on August 30, 2006.
Please respond.
Mansion responded on September 2, 2006:
Further to our recent email correspondence regarding SR #:
We apologise for the delay in response to your initial enquiry and would like to assure you that your email will be dealt with in strict rotation.
We will endeavour to address your query within the next 24 hours.
Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.
Once again may we apologise for any inconvenience this may cause.
Kindest regards,
MANSION Member Services
customerservice@mansion.com
+350 41000
I wrote Mansion again today on Friday, September 8, 2006:
I originally wrote Mansion's customer service department on August 30, 2006. No one has responsed to my written request. Plain and simple, when can I expect to receive my sign-up bonus? Also, will the fees that I incurred by using FirePay be covered by Mansion?
I expect a reply and not a standard "we will endeavour to respond to you within the next 24 hours."
Thank you,
Mansion responded, with the same standard reply today on Friday, September 8, 2006:
Thank you for your email. Your Service Request Number is :
We will endeavour to respond to you within the next 24 hours.
<SCRIPT><!--D(["mb","Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.\n*
\nIn the meantime, you may wish to browse our comprehensive "Help/FAQ" section which can be found on our website www.mansion.com.
\n*
\nThank you for contacting MANSION and we look forward to being of assistance.
\n*
\nKindest regards
\n*
\nMANSION Member Services
\n*
\ncustomerservice@mansion.com
\n
",1]);//--></SCRIPT>Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.
In the meantime, you may wish to browse our comprehensive "Help/FAQ" section which can be found on our website www.mansion.com.
Thank you for contacting MANSION and we look forward to being of assistance.
Kindest regards
MANSION Member Services
customerservice@mansion.com
<SCRIPT><!--D(["mb","+350 41000
\n[THREAD ID: 1-S3M2U]
[SR NUMBER: 1-47197835]
\n
",1]);D(["mb","
<font face\u003d\"Verdana\" size\u003d\"2\">
",1]);D(["mb","-----Original Message-----
From: mikejchampagne@gmail.com
",1]);D(["mb","Sent: 08/09/2006 12:31:40
To: customerservice@mansion.com
",1]);//--></SCRIPT>+350 41000
9 days and counting.
Before I deposit any more money with Mansion, I want to know that their are competent people running the shop. I'm not impressed thus far.
We'll see.
CK
Hi, I just deposited $ XXXX via FirePay to my Mansion account (XXX-XXX-XXX). When will I receive my initial deposit bonus? Also, will Mansion cover thefee charged by FirePay? Thank you for your help!
This was their response:
<TABLE cellSpacing=0 cellPadding=0 width="90%"><TBODY><TR><TD style="FONT-SIZE: 80%; TEXT-INDENT: 4px" noWrap>From: customerservice@mansion.com <customerservice@mansion.com> <TD style="FONT-SIZE: 65%" noWrap align=right>Mailed-By: mansion.com</TD></TR></TBODY></TABLE>
To:
Date: 30 Aug 2006 13:26:20 +0000
Subject: RE: Initial Deposit
Thank you for your email. Your Service Request Number is : (left blank intentionally)
We will endeavour to respond to you within the next 24 hours.
Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.
In the meantime, you may wish to browse our comprehensive "Help/FAQ" section which can be found on our website www.mansion.com.
Thank you for contacting MANSION and we look forward to being of assistance.
Kindest regards
MANSION Member Services
On September 2, 2006, I wrote to Mansion again:
No one has responded to my e-mail. I originally wrote the customer service department on August 30, 2006.
Please respond.
Mansion responded on September 2, 2006:
Further to our recent email correspondence regarding SR #:
We apologise for the delay in response to your initial enquiry and would like to assure you that your email will be dealt with in strict rotation.
We will endeavour to address your query within the next 24 hours.
Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.
Once again may we apologise for any inconvenience this may cause.
Kindest regards,
MANSION Member Services
customerservice@mansion.com
+350 41000
I wrote Mansion again today on Friday, September 8, 2006:
I originally wrote Mansion's customer service department on August 30, 2006. No one has responsed to my written request. Plain and simple, when can I expect to receive my sign-up bonus? Also, will the fees that I incurred by using FirePay be covered by Mansion?
I expect a reply and not a standard "we will endeavour to respond to you within the next 24 hours."
Thank you,
Mansion responded, with the same standard reply today on Friday, September 8, 2006:
Thank you for your email. Your Service Request Number is :
We will endeavour to respond to you within the next 24 hours.
<SCRIPT><!--D(["mb","Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.\n*
\nIn the meantime, you may wish to browse our comprehensive "Help/FAQ" section which can be found on our website www.mansion.com.
\n*
\nThank you for contacting MANSION and we look forward to being of assistance.
\n*
\nKindest regards
\n*
\nMANSION Member Services
\n*
\ncustomerservice@mansion.com
\n
",1]);//--></SCRIPT>Should your enquiry be one of an urgent nature you may wish to call us on +350 41000 (International Call Charges May Apply) and one of our Customer Service Specialists will call you straight back.
In the meantime, you may wish to browse our comprehensive "Help/FAQ" section which can be found on our website www.mansion.com.
Thank you for contacting MANSION and we look forward to being of assistance.
Kindest regards
MANSION Member Services
customerservice@mansion.com
<SCRIPT><!--D(["mb","+350 41000
\n[THREAD ID: 1-S3M2U]
[SR NUMBER: 1-47197835]
\n
",1]);D(["mb","
<font face\u003d\"Verdana\" size\u003d\"2\">
",1]);D(["mb","-----Original Message-----
From: mikejchampagne@gmail.com
",1]);D(["mb","Sent: 08/09/2006 12:31:40
To: customerservice@mansion.com
",1]);//--></SCRIPT>+350 41000
9 days and counting.
Before I deposit any more money with Mansion, I want to know that their are competent people running the shop. I'm not impressed thus far.
We'll see.
CK
