I tried to place a bet on their website on the second half of the Oakland/ Minn game to over 3.5 at +135. I tried to bet my balance of $260 on it. The site said that the bet could not be accepted because my balance was exceeded.
Having only a few minutes to place this bet, I decide that I will go ahead and just bet it at DSI ( same company) instead, since the CRIS website was malfunctioning. So I bet it there for $300 even.
I log into CRIS in the bottom of the 5th of the SL/ SD game to see what the lines are, and my balance is zero, and the $260 shows up in my history as a loser.
I wouldn't have made the second bet, if I knew the first one went through.
I call them and they say there is nothing they can do about it ! It's because of their screwed up site, that I made the second bet.
I'm sure it would have been counted as a winner had it won, but I think they should refund the bet in this case. I've been playing there a long time, and never had a dispute, until this time.
I'm done with them, unless they rectify this situation.
Having only a few minutes to place this bet, I decide that I will go ahead and just bet it at DSI ( same company) instead, since the CRIS website was malfunctioning. So I bet it there for $300 even.
I log into CRIS in the bottom of the 5th of the SL/ SD game to see what the lines are, and my balance is zero, and the $260 shows up in my history as a loser.
I wouldn't have made the second bet, if I knew the first one went through.
I call them and they say there is nothing they can do about it ! It's because of their screwed up site, that I made the second bet.
I'm sure it would have been counted as a winner had it won, but I think they should refund the bet in this case. I've been playing there a long time, and never had a dispute, until this time.
I'm done with them, unless they rectify this situation.