Sportingbet (sportsbook.com) not paying (some) US customers?

pwdump · Oct 12, 2006

Just tried to login to a sportsbook.com account I have had for a long time. Have kept a small balance here for line shopping purposes and now wanted to withdraw it because with the upcoming legal issues I am consolodating at Pinnacle.

When trying to login, I get account has been disabled, please call their 800 number. I have just live chat with CS and they said wagering online is not available in my location. When I asked for all available funds to be sent to my Neteller account, they tell me they are not processing any withdrawls for deactivated accounts and they will email me when they have a solution.

Obviously this is unacceptable! Anyone else have problems getting their balance from Sportingbet PLC??

Also, I have confirmed with 3 other people who are in the same situation as of today. This is not an isolated incident.

limestonesaint · Oct 12, 2006

just got paid 2 dimes from sportsbook no prob

pwdump · Oct 12, 2006

this just happened as of today. Can you login to your sportsbook.com account now?

wilheim · Oct 12, 2006

Pwdump, welcome to The Rx.

Please email me your Sportsbook.com account number and any other pertininent details - I will be glad to look into your situation.

wilheim@therx.com

Thanks, wilheim..

Doug · Oct 12, 2006

I got paid a few days ago, made a bet today.

BostonBettor · Oct 12, 2006

Does anyone have their phone number for US customers as it is not listed under call options.

wilheim · Oct 12, 2006

Sportsbook.com
CSD: 1-800-632-6088
cashier@sportsbook.com

patswin · Oct 12, 2006

pwdump said:
Just tried to login to a sportsbook.com account I have had for a long time. Have kept a small balance here for line shopping purposes and now wanted to withdraw it because with the upcoming legal issues I am consolodating at Pinnacle.

When trying to login, I get account has been disabled, please call their 800 number. I have just live chat with CS and they said wagering online is not available in my location. When I asked for all available funds to be sent to my Neteller account, they tell me they are not processing any withdrawls for deactivated accounts and they will email me when they have a solution.

Obviously this is unacceptable! Anyone else have problems getting their balance from Sportingbet PLC??

Also, I have confirmed with 3 other people who are in the same situation as of today. This is not an isolated incident.

What state are you located in?

BostonBettor · Oct 12, 2006

Thanks! Actually I ended up calling the Canadian number without any problems. The rep was very polite and hopefully I'll see my funds in the next 15 minutes.

xpanda · Oct 12, 2006

It's possible that in reaction to the gambling bill, and the charges against Peter Dicks by Louisiana, that Sportingbet is taking a position that it will not do business with states who have anti-internet gambling bills.

Those states are:

Illinois
Louisiana
Nevada
Oregon
S. Dakota

Presuming the 'Windy City' still means Chicago, this poster may be having difficulty for this reason.

On the plus side, it would be quite something if these publicly traded companies can get around the bill by just avoiding certain states. Obviously this is no consolation to people living in these states, but it would be a benefit to the industry as a whole.

Overview of state gambling laws:

http://www.gao.gov/new.items/d0389.pdf#search=""GAO 03-89 Internet Gambling""

I will try to find out more about this today.

pwdump · Oct 12, 2006

I am located in Illinois.

patswin · Oct 12, 2006

This is BS. I can't understand why some posters are saying business as usual. It's a different landscape now than it was a month ago for sure

BostonBettor · Oct 12, 2006

Well I was lucky enough to get my money from sportingbet almost immediately. On to the next account.:smoking: At one time I had 12 active accounts at different books. Not anymore I'm consolidating to 3 or 4. Hopefully for those such as pw having trouble, the situation gets resolved quickly.

Hal01 · Oct 12, 2006

Live chat.

Please wait for a site operator to respond. Your chat should be answered within 1 seconds. Thank you for your patience.

Hello, my name is Shane Armstrong. How may I help you today?
XXXX: Are you still taking and maintaining account for US citizens?
XXXX: There's a rumor flying around the message forums that accounts have been deactivated. Can you confirm or deny this?
Shane Armstrong: We understand that at the moment you are concerned about the status of your account. We kindly ask that you remain patient, and to wait for an update.
XXXX: Update? Not sure I understand. Please explain.
Shane Armstrong: Once again, we understand your concern. Please be assured that we are working right now to find the best way to deal with this issue. At the moment we do not have any more information for you regarding this. Please accept our most sincere apologies.
XXXX: Can you process a withdrawal if I call it in?
Shane Armstrong: I'm afraid we cannot process withdrawals from this department XXXXX
XXXX: I understand Shane. Is the withdrawal department accepting new wrequests from US Citizens?
Shane Armstrong: It is busines as usual for them at present XXXX!
XXXX: Are you currently accepting new account from US citizens?
XXXX: Shane, are you there?
Shane Armstrong: Yes we are XXXX
XXXX: Thank you Shane, have a nice day.
Shane Armstrong: You too!

xpanda · Oct 12, 2006

I have written to Sportsbook.com asking how and when this player can withdraw his funds. I have also asked about their position regarding players from those states with anti-gambling laws.

Hopefully we will hear something official soon.

pwdump: my email is tanya@therx.com if you wish to contact me directly. Thanks!

CalvinTy · Oct 12, 2006

Mod, help Hal01 out as he forgot to mark XXXX out on his real first name at the end of one line there in that chat convo.

Cheers,

* CalvinTy

pwdump · Oct 12, 2006

you are correct. this seems to be limited to those states.

beetman · Oct 12, 2006

I don't live in one of the listed states and my account was disabled. They also claim they're going to void my pending future bets and refund the money to me ASAP. WTF???

patswin · Oct 12, 2006

Looks like they ar pulling out of the US

xpanda · Oct 12, 2006

patswin said:
Looks like they ar pulling out of the US

Two hours ago I requested new banners from a handful of sponsors. The first book to send me one was Sportsbook. I'm inclined to think that if they were pulling out of the US, they would have ignored the email for a day or so, after the bill is signed, and a statement of intent were issued.

Sportingbet (sportsbook.com) not paying (some) US customers?

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