Before I start I already have an account with Matchbook and Pinnacle, so any responses that include that advice can be saved for the next guy. My problem is with Hollywood who use to be my main book (a long time ago), but now i occasionally use them for some props and a few other things. A month ago I made a credit card deposit then after a winning a small amount I tried to make a withdrawal back to my credit card. After a few days and no money I called and was told that because of the new laws they could no longer process credit card withdrawals, and was told if I had a Neteller account I should use that. I completely understood and gave them my account number, and was told it would be processed as soon as possible. A couple of days later, and no money, i called back and was told that I needed to send them a deposit to verify my neteller account. I thought this was ridiculous since they had suggested I use neteller as my withdrawal method. I eventually talked to a manager and was told that they would have to process it manually and I would receive the money shortly. A couple of days later my money arrived in my account.
A couple of weeks later I made another deposit ( because I was told my James a manager the prior was a one time glitch and would never happen again). Last Thursday I made another Neteller withdrawal. When the money was still not in my account this morning I called and talked to Kevin. Once again I was told I would have to make a deposit so they could verify my account. When I told him this would not be possible he told me that it this would not be possible I was told that he would try to process it manually but he could not promise anything. He then said that it would be at least 48 hours but I should call every day until i reveive my money.
Has anyone else heard of such a policy? Has Hollywood's service slipped this much in the last 5 years? Maybe I'm overreacting but being told to call everyday till i receive my funds seems unacceptable. Hollywoods is my 3rd out, but waiting 7 days for a neteller withdrawal is ridiculous even for my 3rd out.
Jayrob
<!-- toctype = X-unknown --><!-- toctype = text --><!-- text -->A couple of weeks later I made another deposit ( because I was told my James a manager the prior was a one time glitch and would never happen again). Last Thursday I made another Neteller withdrawal. When the money was still not in my account this morning I called and talked to Kevin. Once again I was told I would have to make a deposit so they could verify my account. When I told him this would not be possible he told me that it this would not be possible I was told that he would try to process it manually but he could not promise anything. He then said that it would be at least 48 hours but I should call every day until i reveive my money.
Has anyone else heard of such a policy? Has Hollywood's service slipped this much in the last 5 years? Maybe I'm overreacting but being told to call everyday till i receive my funds seems unacceptable. Hollywoods is my 3rd out, but waiting 7 days for a neteller withdrawal is ridiculous even for my 3rd out.
Jayrob
