Good friend of mine banned from Pinnacle

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This is truly bizarre. Tonight he stopped by for dinner and he asked me what he could do. I told him I have no clue. I've never heard of anyone being banned at Pinnacle - especially someone who has not placed a bet in a year and does not recall his username.

He has not placed a bet at Pinnacle in about a year (Since they made everyone reset their passwords) Basically, he did not recall his old password so he never reset it as their was no money in the account and he wasn't really gambling much.

He may have attempted to open a new account, but if he did, he did so since he could not recall his old passwd to reset it since the computer remembers them.. He didn't do it to cause Pinny any harm since they are the fools who mailed out everyone's passwords.

A few days ago, he emailed Pinnacle to ask what his account number was because he wanted to start wagering again. HE was told they no longer want his business.

He asked 3 times why. Each time he was told his email was forwarded to the appropriate person.

Finally they wrote:


Forwarded message
Dear Sir,

After an internal review of information associated with your name and email address, your account was suspended in accordance with the rules of our site.


Regards,

Customer Service Department
Pinnacle Sports



Now this is truly bizarre. I know the guy and he gets square numbers at Bodog for 5 YEARS. He's not exactly a book threat.

He sometimes will call me to ask who I'm betting and being that we both lived in Boston we both probably bet the Pats a lot and we have probably even used the same IP address, but my account is still open and since I've never bet within 1/10 of their game limits and he bets a few hundred dollars I don't think they are concerned about circumventing limits.


Truly weird. He doesn't really care. I told him to open an account at cascade and take their -105, but I've heard a few other people say they were banned from Pinnacle for no apparent reason, and now I believe it does happen.

Not really looking for any help on this. He'll just move along, but thought some might find it a bit odd and give some creditbility to some of the other posters who have said the same thing has happened with no explanation.

I've never heard of anyone being banned from a book during a year when they did not have one single transaction

-Sean

 

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I am sure there is something missing from this story (perhaps something he did when he tried to open a new account when he had an old account set off red flags). Pinnacle is not turning away square business for no reason.

But i am sure if he went to the right places he could get it reactivated if in fact he did nothing wrong.
 

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I would guess opening the new account probably did it too, but you would think they would just say that and reset one of them...

Vague no response is kind of silly.

Sean
 

WVU

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if your client didn't use Pinny for over a year, then why do you even care?
 

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Well if you managed to sign up new acct but if you try to deposit using old Neteller acct id...etc....it won't take it....your new acct will be suspended automatically. It happened to one of my friend. Not with Pinny but with different book.
 

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wow, I have been using PINNY for years without a SINGLE problem , and today I made a w/d request for a small amount , and instead of the usual few minutes it is still pending , in fact my last w/d on 10/10 for 1726.00 was processed within 5 minutes, as usual .. More troubling yet , e-mails to their c/s dept. have gone unanswered, where in the past they were ALWAYS responded to in an extremely timely fashion . Please tell me it's just a technical problem, because if $ is not safe at PINNY , it's not safe anywhere. THIS IS NOT a negative post towards PINN, it just seems there may be a change in how things are being done , and I am hoping this UIGA is not at the core of this problem. Again , I have NEVER had a problem w/ them , so I am assuming it's more than likely a tech issuse, so if a mod here could post any info they may have re: PINN payout proccessing , I would appreciate it ............as always , bol to all !!!
 

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What is this guys average wager? There has to be more to this story....
 

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More likely a tech prob. I withdrew 1k about half on hour ago with no problem whatsover.
 
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Sean, if he wants to email me his info, I can contact them on his behalf.

I have to think that there is a bonus, bounced deposit or something involved-nobody turns away square business without a reason.
 

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good to hear Snoop , am assuming as much , would hate to lose PINNY as an out over a puny amount of money , as in my humble opinion , they are the gold standard in the offshore world .........maybe Wil could shed some light on this situation as I know he has helped many players in the past ..........
 

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They charged me $15.00 btw as I used up my free withdraw allowance....geezzz
 

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TTinCO said:
Sean, if he wants to email me his info, I can contact them on his behalf.

I have to think that there is a bonus, bounced deposit or something involved-nobody turns away square business without a reason.


my apoloigies Sean , din't mean to clutter up your thread , just the timing of this seemed kinda strange for a book like PINNY to be turning away business , combined w/ a very unusal (for them ) situation, has me concerned.

TTinco, would appreciate any assistance, info you could provide ........


Tx for the info Snoop , this was going to be my free monthly w/d , but can see your point of paying 15.00 for each addl. w/d , but I am more than willing to absorb that as a cost of doing business, in exchange for peace of mind when it comes to my money offshore w/ a top shelf book..........
 
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Jimmy, if you want me to contact them send your info to ttinco @ therx.com

Everyone has their bumps with payment processors....I really doubt that it's anything to sweat.
 

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jimmyk said:
my apoloigies Sean , din't mean to clutter up your thread , just the timing of this seemed kinda strange for a book like PINNY to be turning away business , combined w/ a very unusal (for them ) situation, has me concerned.

TTinco, would appreciate any assistance, info you could provide ........


Tx for the info Snoop , this was going to be my free monthly w/d , but can see your point of paying 15.00 for each addl. w/d , but I am more than willing to absorb that as a cost of doing business, in exchange for peace of mind when it comes to my money offshore w/ a top shelf book..........

Dude. You start to freak me out. Just made another withdrwal from Pinny and $$$ is credited to my Neteller acct in about less than 5 min. Hey pay me $15.00

:nohead:
 

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TTinCO said:
Jimmy, if you want me to contact them send your info to ttinco @ therx.com

Everyone has their bumps with payment processors....I really doubt that it's anything to sweat.


...........I agree T, PINNY has never given me any reason whatsoevr to worry about in the past , and seriously doubt that it will be a problem now (esp, considering the amt. of money involved )..........Will send you an email , and I appreciate your assistance.
 

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snoop said:
Dude. You start to freak me out. Just made another withdrwal from Pinny and $$$ is credited to my Neteller acct in about less than 5 min. Hey pay me $15.00

:nohead:


.....lol !! Don't freak out bro, as TTinco said , there will always be bumps in the road w/ any book ........... I feel my money is a safe at PINNY as it is at my bank, I have been w/ PINNY for years and this is the first delay I have ever had , so no big deal, I'm sure it will be resolved shortly, and if ya' really need 15.00 , I'd be glad to help ya' out , lol !!:toast:
 

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