What does make sense, is they no longer have phone customer support for Americans, they'll only talk by email / live chat now I believe.. The phone ratio is probably 1:1 where as live chat is about 1:4 plus at places I know that use it.
Its certainly a major event that hasn't gone unseen in Gibraltar, where the total population is 28,000.
I just came back from there tonight (gmt time) from a 2-day visit to operations there.
Layoffs are approximately 35% - 40% of the company's entire workforce.
I don't think it necessarily means anything negative in the immediate, however it would be wrong not to factor this new element in the "risk factor" of Mansion.
Many will recall how many changes in policies and commercial strategies Mansion has gone through ever since its inception.