OT-bank screwed me, do I have a recourse?

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OK so to make a long story short, I like to keep most of my liquid funds in an online savings account, earning interest, and enough for a couple weeks of spending in my checking account.

I recently scheduled a transfer from my online savings account to my checking account, as my checking account was running low. I then, however, received a check from work that I wasn't expecting, and deposited that into my checking account, giving me plenty of funds in checking. So--2 days after I scheduled the first transfer--I went to my online savings and scheduled another transfer, but this time backwards, from my Checking to my Savings, to nullify the first transfer and transfer over some of the funds from the check I just depoisited.

My online savings processed the second request before the first, transferring several thousand dollars from checking->savings. This transfer was scheduled with the calculation that the first transfer would have already been completed. I, of course, overdrew my checking account and got hit with a NSF penalty, because my savings account processed my transfers in reverse order.

It seems to me that they should rectify this situation, pay the NSF fee, etc. Anyone have any thoughts here? :smoking:
 

BEER DRINKER
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if you explain the story, and tell them to eat the fees or you will change banks, they will pay the fees. if not, switch banks
 

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MIKEY.1TIME said:
if you explain the story, and tell them to eat the fees or you will change banks, they will pay the fees. if not, switch banks

Sounds like a plan
 

WVU

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If you call them up and talk to them rationally you will get good results. Ask them to please remove your fees and have them link your savings to your checking (free) so that it will never happen again. Most banks will remove the fees if you link the accounts in one phonecall.
 

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Yeah that's all well and good except for the fact that my savings is with a different bank than checking (reason for this is my online savings gives 5%+ APY) so it would have to be the savings account bank paying fees that were charged by the checking account bank...
 

Please write your complaint legibly in the box --&
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Good luck with that....I had a bank clear my mortgage check 5 times....Check was for apprx 4k...after clearing the same check 5 times I was out 20k....They put the money right back when brought to their attention, but the check I wrote to the DMV bounced....and they wanted me to pay the NSF charge on a $60 check....After going round and round with them, they finally took care of it.....
 

Oh boy!
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I had something similar happen to me. Don't call the Customer Service 1-800 line. Call a local branch office and ask to speak to a manager. The ones I talked to reversed the charges.
 

Whatever happened to that Simpson boy from USC?
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Just call and speak to someone and be civil about it. Just explain in a nice voice what happened. I always refunded customers issues like that, but if someone came in or called me on the phone and they were defensive and hostile from the getgo, i usually tried every way in the world to not refund those charges. Especially in your case when it was not the banks fault, assuming the online savings account is at a different bank then where your checking account is at. It falls on the shoulders of the savings account bank. However if they are both the same bank, they should refund it with no questions asked.
 

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Handicapper
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Your fucked.

I went to make my car payment about 8 months ago. My monthly payment for the car is $790 a month.

I went to the website to make my monthly payment like I always do. The only problem is, the website offers 3 options.

1) PAY the $790 (which is the monthly payment)
2)Pay a different amount (your choice on how much or little you pay)
3)Pay off entire loan.

Well supposedly, according to the company who I bought the vehicle from, I selected #3 which is pay off entire loan, which came up to almost $35,000 bucks!!!

I did not have that kind of money in the checking account that that bill comes out of.

I ended up having to pay for 12 NSF fees before I could get everything straightend out, because my bank did not return the charge to the loan company for 3 days.
 

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