Thank you for contacting us!
To ensure the security of your account and the success of your transactions with our company, our Security Department performs random audits and routine reviews of accounts. Your account has been randomly chosen for routine review; therefore, it has been placed on hold while the security check process is completed. Your funds will remain on hold during this process and will be released as it concludes.
In order to certify your account's personal and billing information, we kindly ask you to provide us with the following documentation:
- Scanned copy of all the credit cards used in the account (front and back)
- Scanned hard copy statements for all the credit cards used
- Scanned copy of an official form of ID (must include picture ID and signature)
This documentation must be submitted through [in its entirety. It must be clear and legible. Once we receive this information, our Security Department will make the corresponding verifications and inform you about their resolution.
Please attach the information requested and submit it through this same email to keep a better tracking of your audit and speed up the process.
Regards,
Andrew
Customer Support Team
does anyone find this suspicious? Or out of the ordinary? Should i avoid doing this or do you think it's ok?
:monsters-
To ensure the security of your account and the success of your transactions with our company, our Security Department performs random audits and routine reviews of accounts. Your account has been randomly chosen for routine review; therefore, it has been placed on hold while the security check process is completed. Your funds will remain on hold during this process and will be released as it concludes.
In order to certify your account's personal and billing information, we kindly ask you to provide us with the following documentation:
- Scanned copy of all the credit cards used in the account (front and back)
- Scanned hard copy statements for all the credit cards used
- Scanned copy of an official form of ID (must include picture ID and signature)
This documentation must be submitted through [in its entirety. It must be clear and legible. Once we receive this information, our Security Department will make the corresponding verifications and inform you about their resolution.
Please attach the information requested and submit it through this same email to keep a better tracking of your audit and speed up the process.
Regards,
Andrew
Customer Support Team
does anyone find this suspicious? Or out of the ordinary? Should i avoid doing this or do you think it's ok?
:monsters-
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