This is the second time I've run into problems trying to get my bonus from 5 Dimes. Bonuses arent a big deal to me just simply that....a bonus. So, it is really sad with the market the way it is that these offshore places treat their customers like crap.
When I first deposited with them, I asked if I would get a bonus. The clerk said yes after a 5X rollover. Well, guess what? After my rollover was complete, no bonus. I called and their CS said I never requested the bonus and that a week had passed and it was too late!!! Well, after battling back and forth and finally speaking to a manager I got the bonus.
Two weeks ago I called CS to tell them I was going to deposit $800+. I asked if I would receive a bonus on this. I was told yes, once the 5x rollover was complete. I was not told of any other stipulations. Well, I hit the rollover, and once again, no bonus! So, now, I chat with a CS rep today. Here is the transcript:
Please wait for a site operator to respond.
You are now chatting with 'Abby'
Abby: Hello. How may I assist you today?
halfdollar09: I requested my bonus the day I deposited the $800+ dollars and I still have not received it.
Abby: Sir when you make a payout for you to be eligible to get bonuses again you have to cover the amount requested on the payout as soon as you do it, you can get bonus on your future deposits, you don't receive bonus on the $800 because your last payout was for $1500
halfdollar09: I was not told this. At the time of deposit the clerk told me I would get my bonus on the $800. It is always something with you guys regarding these bonuses. It is $80! It is not like it is $1000 bonus.
Abby: is the Bonus Police
halfdollar09: I ask every time when I deposit. I get told I will receive a bonus once the rollover is met.
Abby: yes if you don't have a payout
Abby: before
Abby: as I already explained it to you
halfdollar09: Then you need to get better customer service reps to inform your customers. Had I known that I would have made a deposit of $1500.
Abby: how it works
Abby: I see, well then I apologize for the inconvenience but the Bonus Police stands.
halfdollar09: policy.
Abby: yes Im sorry Policy**
halfdollar09: it is ok Abby.
halfdollar09: I will remember how I've been treated here when football season comes and it is time to reup. Have a good day.
Abby: Have a great day!
This is a sad way to run a business if you ask me. I take it upon myself having not read the rules, but I did ask about the bonus to make sure I did everything properly to receive it. I was not told by the CS rep that I had to depsoit $1500 to receive the bonus. These rules are set up this way to screw the players out of their bonuses period. Any stupid little flaw or loopholoe they can find you will get abused. I am sick of it.
When I first deposited with them, I asked if I would get a bonus. The clerk said yes after a 5X rollover. Well, guess what? After my rollover was complete, no bonus. I called and their CS said I never requested the bonus and that a week had passed and it was too late!!! Well, after battling back and forth and finally speaking to a manager I got the bonus.
Two weeks ago I called CS to tell them I was going to deposit $800+. I asked if I would receive a bonus on this. I was told yes, once the 5x rollover was complete. I was not told of any other stipulations. Well, I hit the rollover, and once again, no bonus! So, now, I chat with a CS rep today. Here is the transcript:
Please wait for a site operator to respond.
Abby: Hello. How may I assist you today?
halfdollar09: I requested my bonus the day I deposited the $800+ dollars and I still have not received it.
Abby: Sir when you make a payout for you to be eligible to get bonuses again you have to cover the amount requested on the payout as soon as you do it, you can get bonus on your future deposits, you don't receive bonus on the $800 because your last payout was for $1500
halfdollar09: I was not told this. At the time of deposit the clerk told me I would get my bonus on the $800. It is always something with you guys regarding these bonuses. It is $80! It is not like it is $1000 bonus.
Abby: is the Bonus Police
halfdollar09: I ask every time when I deposit. I get told I will receive a bonus once the rollover is met.
Abby: yes if you don't have a payout
Abby: before
Abby: as I already explained it to you
halfdollar09: Then you need to get better customer service reps to inform your customers. Had I known that I would have made a deposit of $1500.
Abby: how it works
Abby: I see, well then I apologize for the inconvenience but the Bonus Police stands.
halfdollar09: policy.
Abby: yes Im sorry Policy**
halfdollar09: it is ok Abby.
halfdollar09: I will remember how I've been treated here when football season comes and it is time to reup. Have a good day.
Abby: Have a great day!
This is a sad way to run a business if you ask me. I take it upon myself having not read the rules, but I did ask about the bonus to make sure I did everything properly to receive it. I was not told by the CS rep that I had to depsoit $1500 to receive the bonus. These rules are set up this way to screw the players out of their bonuses period. Any stupid little flaw or loopholoe they can find you will get abused. I am sick of it.
