Had a issue with them yesterday on a grading issue. It was over a prop and they first graded it a winner, then put it into pending and then no play..I made a call and spoke to someone in there prop Department, and I walked him thru why I thought they graded it wrong. He said that his manager was gone but he agreed and asked me to call back this morning, which I did.
After talking to the Manager of the Department for less than 2 min. he agreed and put the WINNINGS into my account.
No Hassle...It is always better to call first, rather than run to the forums.
BookMaker has moved up on my list because of they way tehy handled this issue and there cutomer service.
After talking to the Manager of the Department for less than 2 min. he agreed and put the WINNINGS into my account.
No Hassle...It is always better to call first, rather than run to the forums.
BookMaker has moved up on my list because of they way tehy handled this issue and there cutomer service.