Statement from Sportsbook.com

RickA · Oct 19, 2007

Recently it was brought to our attention that a very small number of our customers were placing wagers which were in breach of our house rules. Most of these customers were repeatedly warned about their behavior but continued to circumvent the rules by exploiting a loophole in our system. The decision was made to remove the winnings earned from these wagers dating back to September 1st 2007.<o

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There has been some question as to why the similar losing bets were also not canceled or 'no-actioned'. When we reviewed the accounts in question, the bulk of wagering activity was made up of those wagers which were clearly in violation of the house rules. Any player who believes that the removal of their winnings from these disallowed bets should also apply to their losing disallowed bets can contact us at expedite@sportsbook.com for an account review. We will then contact them directly to review, bet by bet, their account history.<o

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If upon a second review of the account the decision remains that the customer repeatedly and knowingly exploited the system in order to place those wagers, then no further action will be taken. If we are satisfied that a minority of their wagers contravened the house rules, then we will also no action any losing wagers of that type within the same time-frame.<o

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Please note we will not discuss any individual players accounts in public forums. <o

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We have already taken steps to prevent any such occurrence again in the future and will work closely with any affected customers to resolve this matter in a timely fashion.<o

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Thanks for your understanding.<o

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Enfuego · Oct 19, 2007

RickA said:
Recently it was brought to our attention that a very small number of our customers were placing wagers which were in breach of our house rules. Most of these customers were repeatedly warned about their behavior but continued to circumvent the rules by exploiting a loophole in our system. The decision was made to remove the winnings earned from these wagers dating back to September 1st 2007.<?xml:namespace prefix = o /><o></o>

There has been some question as to why the similar losing bets were also not canceled or 'no-actioned'. When we reviewed the accounts in question, the bulk of wagering activity was made up of those wagers which were clearly in violation of the house rules. Any player who believes that the removal of their winnings from these disallowed bets should also apply to their losing disallowed bets can contact us at expedite@sportsbook.com for an account review. We will then contact them directly to review, bet by bet, their account history.<o></o>

If upon a second review of the account the decision remains that the customer repeatedly and knowingly exploited the system in order to place those wagers, then no further action will be taken. If we are satisfied that a minority of their wagers contravened the house rules, then we will also no action any losing wagers of that type within the same time-frame.<o></o>

Please note we will not discuss any individual players accounts in public forums. <o></o>

We have already taken steps to prevent any such occurrence again in the future and will work closely with any affected customers to resolve this matter in a timely fashion.<o></o>

Thanks for your understanding.<o></o>

I don't understand how you can exploit the system when:

A) The book takes the book and...
B) You still have to win the bet

teazeman · Oct 19, 2007

at first glance this seems to be progress......if you have an opportunity to ask a few questions please include the following

1. will you change your software
2. how many emails were sent to warn individual players
3. will they close their accounts and send balances as it's clear they don't want their action.
4. is it acceptable to relay to the RX the outcome of "reviewed" accounts with accepted losing wagers.

thanks.

Enfuego · Oct 19, 2007

teazeman said:
at first glance this seems to be progress......if you have an opportunity to ask a few questions please include the following

1. will you change your software
2. how many emails were sent to warn individual players
3. will they close their accounts and send balances as it's clear they don't want their action.
4. is it acceptable to relay to the RX the outcome of "reviewed" accounts with accepted losing wagers.

thanks.

And, will they refund your losing bets on these parlays as well?

Santo · Oct 19, 2007

They wasted an hour of somebody's time probably coming up with that, as it will make no difference the position of any observing party re: TheRX or the websites themselves.

RickA · Oct 19, 2007

After talking extensively with sportsbook.com, they clearly understand that the actions they took were too 'sweeping'. While all of the customers new they were playing correlated parlays, not all them had been warned or were even playing exclusively the parlays.

This makes sense to me, as the customers that have contacted us fall into this category - lots of plays, with just some correlated parlays.

For the customers that have contacted us, we have forwarded your information to sportsbook and will make sure your accounts are taken care of quickly.

Thanks
Rick

5starbomb · Oct 19, 2007

1. Why are they still taking these bets?

2. If they book the bet, they should honor the bet, not steal from the player

teazeman · Oct 19, 2007

RickA

I beg to disagree on the fact that all of their players knew they were playing correlated parlays, it's apparent here that most don't know what the hell that is. I'm not agruing simantics just trying to say i don't think everyone was taking a "shot" though it's possible that some did.

RickA · Oct 19, 2007

teazeman said:
at first glance this seems to be progress......if you have an opportunity to ask a few questions please include the following

1. will you change your software
2. how many emails were sent to warn individual players
3. will they close their accounts and send balances as it's clear they don't want their action.
4. is it acceptable to relay to the RX the outcome of "reviewed" accounts with accepted losing wagers.

thanks.

Teaz -

They are working on their software, and have closed down some of the parlays. Something to keep in mind - they have 10s of thousands of customers, so it is not like they went in and took money away from everybody that played a correlated parlay. It was customers that targeted the books for the parlays that were affected.

I am not sure how many emails that were sent out, but I was told that some of the customers were warned 'multiple' times.

They have no problem closing and refunding the accounts. However, there are some number of these players that are still playing there.

They have assured me that they will keep us up to date on the reviews.

Thanks
Rick

BadCo · Oct 19, 2007

Let me see if I got this right.

One plays both sides of a correlated parlay?

Meaning they parlay the fav and over and also bet dog and under.

If thats the case then they know they are circumventing.

Doubt if they have alot of these documented as the group(if there was actually a syndicate)probably did the circumventing on seperate accounts?

RickA · Oct 19, 2007

5 star bomb said:
1. Why are they still taking these bets?

2. If they book the bet, they should honor the bet, not steal from the player

5 - I agree that if a customer has not been warned, they should not be affected by this. But if a customer has been specifically warned, and told what the consequences will be, they that have to live with the actions.

Thanks
rick

RickA · Oct 19, 2007

These customers new they were playing correlated parlays. This is direct from an email I received:

"I have marked correlated parlays with a *** next to their number"

That is the player telling me that he has played correlated parlays.

teazeman · Oct 19, 2007

Thanks RickA, did you happen to mention them throwing this site under the bus by pulling this? Not an enviable position to be in and though many reacted quickly and angrily i've settled after a few days and i'm watching the progress of this closely.

primetime21+ · Oct 19, 2007

teazeman said:
RickA

I beg to disagree on the fact that all of their players knew they were playing correlated parlays, it's apparent here that most don't know what the hell that is. I'm not agruing simantics just trying to say i don't think everyone was taking a "shot" though it's possible that some did.

agreed, which is why they are probably looking at it player by player. If someone was repeatedly warned and continued doing it, that is different than someone who did it a few times or without warning.

Those players that were not warned should get their losses reimbursed. If that happens i will be mildly satisfied with the outcome. It would have been better if sportsbook didnt need the rx to prod them into doing the obviously right thing.

RickA · Oct 19, 2007

teazeman said:
Thanks RickA, did you happen to mention them throwing this site under the bus by pulling this? Not an enviable position to be in and though many reacted quickly and angrily i've settled after a few days and i'm watching the progress of this closely.

Well one good thing that is coming from this is that they understand the power of the theRX community. They have been reading the threads here.

RickA · Oct 19, 2007

primetime21 said:
agreed, which is why they are probably looking at it player by player. If someone was repeatedly warned and continued doing it, that is different than someone who did it a few times or without warning.

Those players that were not warned should get their losses reimbursed. If that happens i will be mildly satisfied with the outcome. It would have been better if sportsbook didnt need the rx to prod them into doing the obviously right thing.

I agree, but sometimes it is a matter of upper-management making a decision with talk to the people that really understand what is going on.

teazeman · Oct 19, 2007

primetime21 said:
If someone was repeatedly warned and continued doing it, that is different than someone who did it a few times or without warning.

Those players that were not warned should get their losses reimbursed. If that happens i will be mildly satisfied with the outcome.

we are looking at this in much the same way, i think most here would agree with everything you've said.

RickA, good job to you and the mods for standing up to some difficult circumstances, and hopefully we'll be stronger for it.

WVU · Oct 19, 2007

Well this is is step in the right direction for Sportsbook. Let's hope they continue and do the right thing.

They cast their net and now they can inspect the accounts a little closer and refund the losers as well.

wilheim · Oct 19, 2007

Those players that were not warned should get their losses reimbursed. If that happens i will be mildly satisfied with the outcome.

This is the opportunity all players involved now have the opportunity to do - be reimbursed.

Just email Sportsbook.com at the addy in post #1 and have your case re-evaluated. If you were warned then you should not expect to be re-imbursed, if not you should be reimbursed.

wil..

Utah · Oct 19, 2007

they clearly understand that the actions they took were too 'sweeping'

Does this translate to, "Ripping off customers had a bigger backlash than they intended"?

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