Getting screwed out of my balance on my full tilt poker account. Here is the story.
1) Get an e-mail from full tilt stating that another person with a similar ip address has done fradulent activities.
2) I deny this and ask what is going to happen to my balance, i am then sent the e-mail below.
Hello xxx,
Please do not make false assumptions about our site, support, or
intentions regarding your account. We have absolutely no intentions of
stealing your rakeback payments. However, we must take appropriate
measures to ensure that further fraudulent acts cannot be conducted from
your computer. Since you have shared your computer on numerous
occasions with a fraudulent user, we will be unable to reinstate your
account until they have resolved their issue with us.
In order for you to receive your rakeback payment, we must advise you
that you cannot log into your Full Tilt Poker account. If you should
log into your account, your account will becoming permanently suspended
immediately, and any player transfers will automatically be declined.
In other words, any possible rakeback payment will be sent back to your
affiliate. Please email us some time after you expect to receive your
rakeback and we will be able to confirm if it has been credited to your
account.
At that time, we can also tell you whether the associated fraudulent
users have resolved their issues. If they have, we will be able to
reinstate you account. If not, we will be able to process a withdrawal
for your rakeback along with your remaining balance of $xxx.
Once again, do not log into your Full Tilt Poker account or it will
become suspended again.
Thank you for your cooperation and if you have any other questions
regarding this matter, please contact us directly.
Regards,
David Y
Security and Fraud
Full Tilt Poker
3) So i do not contact my rakeback place because i believe what full tilt has told me, and today i recieved my rakeback, and after contacting full tilt poker this is the response i received.
Hello xxxx,
Thank you for contacting us again.
During the time that we reinstated your account for the rakeback payment
up until now, the associated user had made several more fraudulent
transactions. It is highly unlikely that we will be able to recover our
losses. Normally, if a player is in your situation and becomes
suspended due to associations, we will be able to process a withdrawal
for their balances and/or rakeback payments. However, this case is
clearly unique as you share a close relationship with this user. This
includes sharing computers, IP addresses, and
making player transfers.
The ePassporte account in question, xxxxxxxxxxx, was involved in
processing these fraudulent transactions. You have used this account on
over 100 occasions. As your rakeback payment was to be processed to
this ePassporte account, it will no longer be sent there as it has been
closed for fraudulent activity. Rather, your rakeback payment will be
used to partially compensate for the losses we have incurred.
While you may believe that this is unfair as you were not the one who
engaged in fraudulent activity, please understand that your rakeback is
but a mere fraction of our losses. If you are able to convince the
individual with whom you shared your ePassporte account to repay their
debt, we will be more than happy to reimburse your rakeback.
Our decision is final and this matter is not eligible for negotiation.
We will discuss your rakeback payment only after the associated user has
settled their account with us. Until that time, your account will
remain closed. Thank you for your understanding.
Regards,
David Y
Security and Fraud
Full Tilt Poker
4) so it looks like full tilt tricked me into letting my rake back place put the money into my account so that they could than take it. Also the fact that they want me to find the person who stole for them is laughable, no one uses this computer but me. I have used school library computers but almost 100 percent of the time i use my home computer.
Can any mods help me with this situation? The rake back was slightly over 1.7k
ALSO my epassporte account is not closed, and i still have no idea what they mean by that, and of course they now just ignore my e-mails and questions.
1) Get an e-mail from full tilt stating that another person with a similar ip address has done fradulent activities.
2) I deny this and ask what is going to happen to my balance, i am then sent the e-mail below.
Hello xxx,
Please do not make false assumptions about our site, support, or
intentions regarding your account. We have absolutely no intentions of
stealing your rakeback payments. However, we must take appropriate
measures to ensure that further fraudulent acts cannot be conducted from
your computer. Since you have shared your computer on numerous
occasions with a fraudulent user, we will be unable to reinstate your
account until they have resolved their issue with us.
In order for you to receive your rakeback payment, we must advise you
that you cannot log into your Full Tilt Poker account. If you should
log into your account, your account will becoming permanently suspended
immediately, and any player transfers will automatically be declined.
In other words, any possible rakeback payment will be sent back to your
affiliate. Please email us some time after you expect to receive your
rakeback and we will be able to confirm if it has been credited to your
account.
At that time, we can also tell you whether the associated fraudulent
users have resolved their issues. If they have, we will be able to
reinstate you account. If not, we will be able to process a withdrawal
for your rakeback along with your remaining balance of $xxx.
Once again, do not log into your Full Tilt Poker account or it will
become suspended again.
Thank you for your cooperation and if you have any other questions
regarding this matter, please contact us directly.
Regards,
David Y
Security and Fraud
Full Tilt Poker
3) So i do not contact my rakeback place because i believe what full tilt has told me, and today i recieved my rakeback, and after contacting full tilt poker this is the response i received.
Hello xxxx,
Thank you for contacting us again.
During the time that we reinstated your account for the rakeback payment
up until now, the associated user had made several more fraudulent
transactions. It is highly unlikely that we will be able to recover our
losses. Normally, if a player is in your situation and becomes
suspended due to associations, we will be able to process a withdrawal
for their balances and/or rakeback payments. However, this case is
clearly unique as you share a close relationship with this user. This
includes sharing computers, IP addresses, and
making player transfers.
The ePassporte account in question, xxxxxxxxxxx, was involved in
processing these fraudulent transactions. You have used this account on
over 100 occasions. As your rakeback payment was to be processed to
this ePassporte account, it will no longer be sent there as it has been
closed for fraudulent activity. Rather, your rakeback payment will be
used to partially compensate for the losses we have incurred.
While you may believe that this is unfair as you were not the one who
engaged in fraudulent activity, please understand that your rakeback is
but a mere fraction of our losses. If you are able to convince the
individual with whom you shared your ePassporte account to repay their
debt, we will be more than happy to reimburse your rakeback.
Our decision is final and this matter is not eligible for negotiation.
We will discuss your rakeback payment only after the associated user has
settled their account with us. Until that time, your account will
remain closed. Thank you for your understanding.
Regards,
David Y
Security and Fraud
Full Tilt Poker
4) so it looks like full tilt tricked me into letting my rake back place put the money into my account so that they could than take it. Also the fact that they want me to find the person who stole for them is laughable, no one uses this computer but me. I have used school library computers but almost 100 percent of the time i use my home computer.
Can any mods help me with this situation? The rake back was slightly over 1.7k
ALSO my epassporte account is not closed, and i still have no idea what they mean by that, and of course they now just ignore my e-mails and questions.