Sorry if this has been posted elsewhere, but here's a general summary of what happened:
http://thestrippodcast.blogspot.com/search?q=mgmgrand.com
Somehow, one of MGM's discount promotion codes got passed around the internet which offered rooms in Vegas at $69/night (including weekends) on almost any night this summer. Naturally, when people put the code into the online reservation system and it worked, others rushed to do the same thing. Some people even called the MGM reservation number to confirm, and the operators checked the code in their system and told them yes, you can stay here for that rate. Who wouldn't want to stay at MGM for $69/night when their normal rates are much higher?
Problem is, that code wasn't intended for everyone, according to MGM reps. Somehow they discovered their "mistake" and are calling people back telling them their reservations are cancelled and they are going to have to pay the full rate if they want to stay there. One of my buddies from NYC got an e-mail from them and forwarded it to me:
Dear Valued Guest:
It has come to our attention that you booked a reservation on the MGM Grand website using promotion code SDM060. Please be advised that this is an invalid promotion code, which you did not receive from MGM Grand Hotel. As a result, we are not able to honor your reservation. Please be advised that your reservation has been cancelled and any deposits have been refunded to your credit card. We sincerely apologize for any inconvenience this may have caused you.
We certainly welcome your business and invite you to book your reservation through our website mgmgrand.com or by contacting our room reservations department at (800) 929-1111. If you are a current MGM Mirage Players Club Card member, please contact our VIP services department to book your reservation at (800) 929-9410.
Once again, thank you for your interest in MGM Grand. We hope to welcome you in the future.
Sincerely,
MGM Grand Reservations Department
Who's right here?
I think MGM should just honor the reservations which were already made since the people who used the code did nothing wrong, even if it wasn't intended for them (and the code obviously wasn't "invalid" because it worked). Hell, $69/night is basically the casino room rate and they could probably use the business with tourism at such a low nowadays. A lot of people who booked rooms are livid about this though, because after they confirmed with MGM, they went and bought non-refundable plane tickets to Vegas.
http://thestrippodcast.blogspot.com/search?q=mgmgrand.com
Somehow, one of MGM's discount promotion codes got passed around the internet which offered rooms in Vegas at $69/night (including weekends) on almost any night this summer. Naturally, when people put the code into the online reservation system and it worked, others rushed to do the same thing. Some people even called the MGM reservation number to confirm, and the operators checked the code in their system and told them yes, you can stay here for that rate. Who wouldn't want to stay at MGM for $69/night when their normal rates are much higher?
Problem is, that code wasn't intended for everyone, according to MGM reps. Somehow they discovered their "mistake" and are calling people back telling them their reservations are cancelled and they are going to have to pay the full rate if they want to stay there. One of my buddies from NYC got an e-mail from them and forwarded it to me:
Dear Valued Guest:
It has come to our attention that you booked a reservation on the MGM Grand website using promotion code SDM060. Please be advised that this is an invalid promotion code, which you did not receive from MGM Grand Hotel. As a result, we are not able to honor your reservation. Please be advised that your reservation has been cancelled and any deposits have been refunded to your credit card. We sincerely apologize for any inconvenience this may have caused you.
We certainly welcome your business and invite you to book your reservation through our website mgmgrand.com or by contacting our room reservations department at (800) 929-1111. If you are a current MGM Mirage Players Club Card member, please contact our VIP services department to book your reservation at (800) 929-9410.
Once again, thank you for your interest in MGM Grand. We hope to welcome you in the future.
Sincerely,
MGM Grand Reservations Department
Who's right here?
I think MGM should just honor the reservations which were already made since the people who used the code did nothing wrong, even if it wasn't intended for them (and the code obviously wasn't "invalid" because it worked). Hell, $69/night is basically the casino room rate and they could probably use the business with tourism at such a low nowadays. A lot of people who booked rooms are livid about this though, because after they confirmed with MGM, they went and bought non-refundable plane tickets to Vegas.
