US Open 2nd round started around 9-10 am today. BetJM had their lines set for 1-2 pm. So players could have placed wagers after watching a few holes. So I called BetJM to tell them of this mistake.
Usually when I do this, they put a bonus in my account. This time there was no bonus. I called and asked why. They say that there is a “disclaimer” that allows them to cancel bets if it’s placed after the game starts, so my calling in the mistake could have been corrected. I didn't call in a bad line, they said. In other words, they’re saying: “Thanks for calling, but it wasn’t a big deal.”
No big deal?????
If I hadn’t called … they may never have figured out their mistake, but even if they had (a) they’ld put up the lines till 1:30 pm, (b) figure out that people are taking shots, and (c) then cancel plays … How will they decide who made a legit play and who took shots??? How are they going to figure when every golfer started play?
Then BetJM is going to have to cancel wagers. Imagine having to explain to a customer that he was one minutes late in placing a wager, and that the wager is cancelled.
It’s one thing to not give me a bonus but please don’t insult my intelligence by saying that you had a disclaimer that would have allowed you to cancel those plays. I helped save them HOURS of work and dozens of complaints with that phone call.
I don’t want a fuckin’ free-play from them. That is not what this post is about, so I hope they don’t insult me even more by putting a free-play in my account.
When someone calls to HELP you, show some appreciation ... because next time this happens, I will NOT call them .. and neither should anyone else.
Usually when I do this, they put a bonus in my account. This time there was no bonus. I called and asked why. They say that there is a “disclaimer” that allows them to cancel bets if it’s placed after the game starts, so my calling in the mistake could have been corrected. I didn't call in a bad line, they said. In other words, they’re saying: “Thanks for calling, but it wasn’t a big deal.”
No big deal?????
If I hadn’t called … they may never have figured out their mistake, but even if they had (a) they’ld put up the lines till 1:30 pm, (b) figure out that people are taking shots, and (c) then cancel plays … How will they decide who made a legit play and who took shots??? How are they going to figure when every golfer started play?
Then BetJM is going to have to cancel wagers. Imagine having to explain to a customer that he was one minutes late in placing a wager, and that the wager is cancelled.
It’s one thing to not give me a bonus but please don’t insult my intelligence by saying that you had a disclaimer that would have allowed you to cancel those plays. I helped save them HOURS of work and dozens of complaints with that phone call.
I don’t want a fuckin’ free-play from them. That is not what this post is about, so I hope they don’t insult me even more by putting a free-play in my account.
When someone calls to HELP you, show some appreciation ... because next time this happens, I will NOT call them .. and neither should anyone else.
cincy
