SIA complaint

jeckll · Oct 2, 2009

I signed up for SIA (Sports Interaction) with an RX promo before the football season. Never had an account there before. I checked out the deposit/withdrawal methods first, and saw several free methods (including eCheck) for deposits and withdrawals. You can see the alleged methods here

Now of course I was able to DEPOSIT for free with eCheck and take advantage of the promotions.

But now that I want to WITHDRAW some winnings, I notice that the only method available to me is regular check, which costs between $25 and $40.

I initiated a chat with the Customer Service and was told that eCheck withdrawals have not been available for MONTHS due to a circumstance "beyond the control" of SIA. And therefore there is NO METHOD for withdrawing money from SIA without incurring a fee. 100% contrary to what I understood from reading the Customer Service/help page.

Just wanted someone around here to hear about this dishonest practice! I will be pulling my money out of SIA ASAP.

Kristin: Hi jeckll, how can I help you today?

jeckll: Hi, I am attempting to withdraw a bit of money from my account but am not seeing any options to withdraw other than Check
jeckll: I saw on the FAQ page that an eCheck withdrawal would be available but it isn't

Kristin: The Echeck withdrawal option, unfortunately, has been unavailable for a few months now due to an issue beyond our control. We are hoping for it to return as an option, but at this time, there is no guarantee.

jeckll: So the only option available is regular Check? And there is a fee associated with it?

Kristin: Correct. For check withdrawals, you can select Courier, which has a $40 fee, or US priority mail, which has a fee of $25, unless it is the first withdrawal for the calendar month by any method; in which case, the fee is discounted to $15.

jeckll: So I signed up and deposited with SIA after reading that there were NO FEE withdrawal and deposit methods available.

jeckll: But now you are telling me there are NOT ANY NO FEE withdrawal methods available and I have to PAY to withdraw money?

Kristin: Unfortunately, yes. The free option via Echeck has not been available for a few months now as I previously stated.

jeckll: What a dishonest practice!

jeckll: I will be withdrawing the entirety of my account ASAP and will not be playing with SIA anymore.

Kristin: I do apologize for this inconvenience, jeckll.

Kristin: Rest assure that we do hope for this option to return, but at this time, I do not have any further information on this option.

Kristin: Is there anything else I can help you with?

jeckll: That's ridiculous and wholly unacceptable

Kristin: I am very sorry if you feel we have been dishonest, jeckll.

jeckll: I'm sure you do.

G.MONEY · Oct 2, 2009

Did you contact a Mod here to Help you?

SportSavant · Oct 2, 2009

PM me ur account number, and i will forward your account number to my contact on monday.

thing is tho, withdrawal options change at books all the time, there is never a guarantee that the fees will be the same the day you withdraw as they are the day you deposit.

this is simply the nature of the beast

especially since UIEGA

patswin · Oct 2, 2009

Most places charge you a fee for withdrawing, its become the standard over the last few years. Yeah it sucks but if you want your money you have to pay it

immauser · Oct 2, 2009

patswin said:
Most places charge you a fee for withdrawing, its become the standard over the last few years. Yeah it sucks but if you want your money you have to pay it

ya i figured it out after a similar issue with a different book awhile back. but i think sia is a good book

jeckll · Oct 2, 2009

Just find it disingenuous that they would advertise many deposit and withdrawal methods that don't exist!

OnWisconsin · Oct 2, 2009

do a bank wire....if you deposited by echeck, it will already have the fields filled in for you. all you need to do is fill out the bank address part. the fee is 2% of what you withdraw, so if you cash out a 100 they charge you 2 bucks. although you might wanna check to make sure your bank doesn't charge a fee for international incoming wires (i don't think they would, but you never know)

if it's your first withdrawal, you will have to register your account. that takes 2 or 3 days