Banned from Pinnacle and BetFair in the same day

mcpaul · Mar 20, 2010

I must be on a roll or something.

or on Canada's most wanted list?

After going unused for at least a year, I tried logging back into Pinny on Friday, only to find my account "suspended". No explanation.

Went over to matchbook but they weren't accepting Canadian credit cards.

Opened an account at BetFair because I heard they were good for Canadians, and allowed my credit cards. Placed one bet, which won, and my account was closed. Which is probably a good thing because the bet I was trying to place at the time would have lost.

Are my accounts being closed because I'm winning?

Also, no response from Betfair customer service in 14 hours now...

mcpaul · Mar 20, 2010

oh, and because I was trying to play Villanova this morning, I hope they lose now.

KingofNicotine · Mar 20, 2010

How much did you win if I may ask.

mcpaul · Mar 20, 2010

$86 dollars?

KingofNicotine · Mar 20, 2010

That's strange. I don't think it's cause of that. Plus isn't Betfair an exchange? I doubt they would care what you win. Maybe your credit card company declined the transaction?

mcpaul · Mar 20, 2010

I only put in $300 but didn't seem to have a problem, as the transactions were accepted. I could see if it was a larger # then it might be an issue...

and to be clear, on Pinny, I didn't even make a deposit or place a bet, and still my account was closed.

Perhaps becasue I'm an infrequent gambler?

SayHeyKid · Mar 20, 2010

Not sure what it could be.

BetFair doesn't ban anyone from using their website. I'd call them up, and they should give you a viable explanation.

JudgeWapner · Mar 20, 2010

I believe Pinny does shut down inactive accounts.

mcpaul · Mar 20, 2010

So finally a response from Betfair with a ridiculous request for :
Passport information (I don't have a passport)
Drivers license information (I don't drive, nor have a license)
Utility bill (utilities are covered by condo fees)
Bank statement (I don't get paper statements)
and a photocopy of my credit card.

I thought Betfair was supposed to be Canada friendly?

so I told them to refund all funds including winnings to the credit card on file and once completed I will never use Betfair again.

Sorry guys, stay far away from this book.

Doug · Mar 20, 2010

I don't know much about Betfair, but I'm sure Pinny will be a viable option, doesn't sound like you beat them out of 6-7 figures, and are not welcome there.

I think I can still login to Pinny, but have not tried in a long time.

I'd try Matchbook....depending on what you bet....they seem to work for many.

best for gameday bets, not opening lines.

SampS · Mar 20, 2010

mcpaul said:
So finally a response from Betfair with a ridiculous request for :
Passport information (I don't have a passport)
Drivers license information (I don't drive, nor have a license)
Utility bill (utilities are covered by condo fees)
Bank statement (I don't get paper statements)
and a photocopy of my credit card.

I thought Betfair was supposed to be Canada friendly?

so I told them to refund all funds including winnings to the credit card on file and once completed I will never use Betfair again.

Sorry guys, stay far away from this book.

Ridiculous? :think2:

Just because you can't provide the proper information has nothing to do with you being Canadian.

kidman232 · Mar 20, 2010

yea. i mean you went like 0 for 6 on offers on their part to provide some type of proof of age/residency. I mean its your fault if anything, all books ask for some form of those id's.

no government id?

no cell phone bill?

boxcardrew · Mar 20, 2010

Who doesn't have an ID?
Are you one of those people who think the government is spying on you and refuse to support them by paying for an ID?

Dante · Mar 20, 2010

im waiting to be kicked out of a book .... been waiting 10 yrs guess ill wait another 10:smoking:

Doug · Mar 20, 2010

Dante said:
im waiting to be kicked out of a book .... been waiting 10 yrs guess ill wait another 10:smoking:

Heritage booted me today, my balance to Betjam 10 minutes later. Good book.

Doug · Mar 20, 2010

Dante said:
im waiting to be kicked out of a book .... been waiting 10 yrs guess ill wait another 10:smoking:

not a problem for me....

<style type="text/css">.MsgBody-text, .MsgBody-text * ** font: 10pt monospace; }</style><link rel="stylesheet" href="/zimbra/css/msgview.css?v=091116105537">Hi Doug,

It has been brought to my attention that you may be dissatisfied with our service. We have extended multiple offers to you over the years and you have had a number of account numbers. Most recently a $500 Scratch Off along and previously a $1000 Test Drive.

We're sorry that we could not meet your expectations that we seem to have exceeded in so many other cases.

If you would like to settle the balance of your account with a transfer or a payout, please let me know and we'll make the appropriate arrangements.

Sincerely,
Mike
Client Services Manager

kidman232 · Mar 20, 2010

doesnt sound like they booted you, sounds like your pissed off and they are offering to transfer or payout if you dont want to play there anymore.

HotPot · Mar 20, 2010

Doug why did they boot you?

kidman232 · Mar 20, 2010

how was he booted, its an option presented to him, not we are closing your account etc etc

buddym · Mar 20, 2010

Heritage

Doug said:
Heritage booted me today, my balance to Betjam 10 minutes later. Good book.

I have had at least five customers that were booted at Heritage. Said they were not recreational player. Four of the five is purely a picker with the other a spreader.!~~~!