Question about 5Dimes withdrawl

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I'm looking to withdrawl some funds after college hoops season winds down. This will be my first time withdrawing funds from 5Dimes. I thought I remembered reading that they offered one free cashout per month. However I was just playing around on the cashier page and it looks like they are going to charge me $15 to do it.

Is the one free cashout a month only available at a specific day/time or something? It's not a big deal, it's only $15, but still I'd rather not pay it if I can avoid it. Thanks.
 

The Rev
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in order to receive the free payout...it has to be by fedex check (i believe), not moneygram or wu....and has to be requested on Mondays between 9am to like 2pm...one per 30 days.
 

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in order to receive the free payout...it has to be by fedex check (i believe), not moneygram or wu....and has to be requested on Mondays between 9am to like 2pm...one per 30 days.

Oh okay, Thanks Al. That makes sense.
 

The Rev
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not sure if they are extreme about the hours. I requested mine at 7am last Monday...no $40 fee...no fee at all...and was on my door step on Wednesday morning.
 

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Hmm when I was talking to support they made no mention of a free payout. Was this person just mistaken?
 

Oh boy!
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Hmm when I was talking to support they made no mention of a free payout. Was this person just mistaken?

You have to ask for it. They don't always mention it.

I received a withdrawal via MoneyGram from 5dimes before.
 

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