SportInteraction Experience -- Dispute Resolved.

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What a dissappointing book this is..

I only joined this book to enter in one of the RX contest. I try hard to support this site and it's sponsors.

I made a very minimal d/p to give this book a try, and I am thankful it was a small amount.

To start, I created an account, and went to make a d/p. I did WU. When I called back with the Control Number, I told them I wanted the$116 bonus for d/p $116. I was told because I didn't use the link, I was not eligable. :think2:

I tried to use the link, but it was not working. They told me they would send my case to management, but he doubted they would be able to help.

An hour later, I check my account and the money still wasn't there. I emailed them, and got an email back in a timely fashion. I was told that the WU agent did NOT send it as US dollars. I thought it was a little ridiculous that they didn't contact me to tell me the problem and I had to contact them, but oh well.

So I call WU, and had to fight a little bit to have it change. So Finally that was fixed and then I contact CS chat. I told them it was changed. He told me to check back in 15mins. Again an hour later the money was still not in my account. Again I contact them.

I was told they cannot process the money because i used a different last name on WU than whats on my account. I told them I usually do in fear of being banned from WU. They then say they cannot do anything to help me. But here is what bothers me , WHEN I FIRST CALLED TO MAKE THE WU, I TOLD THEM WHAT THE SENDERS NAME WOULD BE. They did not correct me. So here I am, with all the money STUCK in WU! I can't get the money back because i used a fake name.

This company refused over and over again to do ANYTHING to help me. They didn't even contact me about the problem, they waited for me to contact them.

HORRIBLE CUSTOMER SERVICE. They are willing to give this bad CS to get my money, I can't imagine how bad it will be when I am trying to get money.

STAY AWAY
 

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What kind of fool doesn't use his real name when making a deposit? If you're so paranoid about sending money offshore, get a local or move to Vegas. You didn't do what you were supposed to do and didn't do it. Now you want to blame them for lousy customer service.
 

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What kind of fool doesn't use his real name when making a deposit? If you're so paranoid about sending money offshore, get a local or move to Vegas. You didn't do what you were supposed to do and didn't do it. Now you want to blame them for lousy customer service.

I told CS rep BEFORE making an WU that I would be.. If this was a problem, is absolutely is there job to tell me then.

Their CS is LOUSY. I called to talk to supervisor after talking to Live Chat. It was right at tip off. It said it was a 2 min wait, turned to be a 7 min wait... So if I was calling to make a bet, I wouldn't of got it in in time. Again another big sign of bad CS....

When I finally got through.. They claimed there was NO supervisor working.. And NO manager.. So these employees are there unsupervised? WTH
 

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Defying

I will be happy to see if I can get this matter cleared up for you if you want to send me your SIA Acct Number, the names involved in the deposit and a brief statement explaining the problem as you see it including as far as you know where your deposit is presently.

email: person19481950@yahoo.com

If your funds are being held by Western Union I may not be able to help much as they will not discuss a transfer of funds with a third party. Our only shot is through SIA management.

Up to you of course if you want me to try to help you.


Thanks, wilheim
 

Active member
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You will not get banned form W.U. unless you are firing away with numerous deposits on a monthly basis.

Try to limit yourself to two per month.

Use other options available the other times.
 

Home of the Cincinnati Criminals.
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Why in hell did you use a fake name? $116 deposit isn't going to get you banned.

Good luck, hope Wil can get it worked out for you
 

SHANKAPOTOMUS !!!!
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I have a SIA account and love it! I have even wthdrawn money in a timely fashion and without problems!
Keep up the good work SIA !
 

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I will be happy to see if I can get this matter cleared up for you if you want to send me your SIA Acct Number, the names involved in the deposit and a brief statement explaining the problem as you see it including as far as you know where your deposit is presently.

email: person19481950@yahoo.com

If your funds are being held by Western Union I may not be able to help much as they will not discuss a transfer of funds with a third party. Our only shot is through SIA management.

Up to you of course if you want me to try to help you.


Thanks, wilheim

I cannot speak high enough of Wilheim and the RX. Wilheim absolutely came through for me and this situation. I still believe SIA has a lot of work to do to win my confidence, but this is a start.

The RX and it's staff does a great job to offer fun contest, and run a quality forum. It's very comforting to know they will have your back and directly work with the sponsors. Use the Sponsors at the RX!

Again, Thank You Wilheim
 

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Defying, thanks for the kind words. FYI - today being Sunday, contacting the people that can resolve this may not be possible until tomorrow. I will be emailing you this afternoon regardless.

Thanks, wil.
 

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fake name?:ohno:

I really didn't think it was that unusual. I got the idea off the forum after other people getting banned... Live and learn...

It doesn't change the fact they could of told me before i sent the money. I told them the name I would be sending under.. but it has all been resolved. I will do a new review on this book after a couple weeks.
 

"Here we go again"
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What kind of fool doesn't use his real name when making a deposit? If you're so paranoid about sending money offshore, get a local or move to Vegas. You didn't do what you were supposed to do and didn't do it. Now you want to blame them for lousy customer service.


i ALWAYS use a fake name when sending money offshore via western union and never have a problem, however, I always check with the sportsbook beforehand.

If you use 10-15 sportsbooks like myself and frequently withdrawl/deposit using western union it is almost essential to use fake names, unless you want them to red flag you for sending/receiving large amounts of money to different locations overseas in the course of a year. If you don't use fake names and frequently deposit/withdrawl using Western Union, you will have the feds at your door eventually.
 

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Isn't the 100% bonus only good for the first $100?

SIA is sponsoring a NBA FINALS capping challenge here on the RX, which more of you should enter.. For new customers they are offering 100% on a $116

get in!
 

"Here we go again"
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Defying, you can get your money back from western union also. Call western union from the phone number you listed on the send money slip, give them the MTCN, and you can get them to change the sender's name.
 

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For The Record

Defying's deposit along with his bonus are sitting in his account. SIA got my email I sent this afternoon and resolved the matter immediately.


Thank you SIA,:103631605


wil..
 

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They have been so long and are a great book for the small to medium player, fantastic interactive website, they have added live betting, and even have a chat feature now.
 

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Totally agree with SS: Great book, never really had any trouble with them and I had 3 "disputes" with them, if you wanna call them this way, which all were handled correctly by SIA. Other than that they always paid out quickly (moneybookers) and I never had any problems with them.

Once I made a bet on an NFL game and didn't notice, that it was a 2nd half wager. Although the game was still in the 1st quarter and the line hadn't changed, I tried to get my bet cancelled, but live chat refused to cancel the bet. This might not be the most customer friendly behaviour, but it's pretty standard not to cancel any bets once the customer confirms. So no bad feelings there from my part.

2nd dispute I made three spread bets on DIV-II NCAAF last december, which all were cancelled after the games won because of bad lines. I noticed, that the lines were off and probably should have noticed, that these weren't "normal" differences, which accur quite regularly if you compare SIA and f.e. pinnacle, but the lines were too far off (3pts). So my bad for betting a bad line and nothing to blame on SIA in that case, too.

3rd dispute was in February during the Olympics: I bet Felix Loch +700 to win the men's luge competition before the event started and my bet was cancelled between the 2nd and 3rd (of 4) legs when he already was leading. I had contacted their live chat earlier that day to inform them, that they had a wrong starting time for that event and the event was still open for betting after leg 2 (with the same odds they offered before the 1st run). So they took the bets off board and also cancelled my bets.
But after contacting their customer support again and explaining to them, that I made my bets before the event had started, they graded the bets accordingly.

So I can only recommend playing there because besides being reliable and offering a good CS, they also have great underdog odds from time to time.
 

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