Bodog canceling bets????? Please advise.

Raston56 · Oct 24, 2010

I placed an in-game wager on the Giants ML at +150 (in the 7th inning) at 10:42 pm. After Uribe hit the go-ahead HR, I got an email from Bodog (at 10:56 pm) telling me that my bet had been settled as "no-action" and my money was refunded to account.

Problem is when I called them they told me that the line should have been taken off of the board because the play had already begun. I told the representative that I had been watching the game, and that it certainly had not yet started when my wager was placed and accepted by them. Then the rep said that my bet was placed at 10:42 and game play began at 7:55! Again my play was an in-game wager and not on the game!!! WTF Doger!! I was on hold with them for 30 minutes and the issue has not yet been resolved. Am I screwed out of my winnings here???

Maniac · Oct 24, 2010

Raston56 said:
I placed an in-game wager on the Giants ML at +150 (in the 7th inning) at 10:42 pm. After Uribe hit the go-ahead HR, I got an email from Bodog (at 10:56 pm) telling me that my bet had been settled as "no-action" and my money was refunded to account.

Problem is when I called them they told me that the line should have been taken off of the board because the play had already begun. I told the representative that I had been watching the game, and that it certainly had not yet started when my wager was placed and accepted by them. Then the rep said that my bet was placed at 10:42 and game play began at 7:55! Again my play was an in-game wager and not on the game!!! WTF Doger!! I was on hold with them for 30 minutes and the issue has not yet been resolved. Am I screwed out of my winnings here???

You backed the Giants at plus money when they had gone ahead and you wonder why it was cancelled ?

Obvious mistake by the book, no way the Giants are still dogs at that point - you knew full well you were taking a shot at them, the shot failed, you are not out of pocket in anyway so move on and live with it...

Raston56 · Oct 24, 2010

No. I made the bet when it was 2-2 in the 7th, before the Uribe home run. I may be off on the exact inning, I was going back and forth from the NCAA games, but it was at 10:42pm for whatever thats worth.

Maniac said:
You backed the Giants at plus money when they had gone ahead and you wonder why it was cancelled ?

Obvious mistake by the book, no way the Giants are still dogs at that point - you knew full well you were taking a shot at them, the shot failed, you are not out of pocket in anyway so move on and live with it...

Raston56 · Oct 24, 2010

After over an hour being on the phone with these guys they give me no explanation. But dont worry they will give me 20% bonus on my next deposit! $750 down the drain.

skrtelfan · Oct 24, 2010

Maniac said:
You backed the Giants at plus money when they had gone ahead and you wonder why it was cancelled ?

Obvious mistake by the book, no way the Giants are still dogs at that point - you knew full well you were taking a shot at them, the shot failed, you are not out of pocket in anyway so move on and live with it...

"I placed an in-game wager on the Giants ML at +150 (in the 7th inning) at 10:42 pm. After Uribe hit the go-ahead HR, I got an email from Bodog (at 10:56 pm) telling me that my bet had been settled as "no-action" and my money was refunded to account."

No money down? No! Money down!

I don't know what game you were watching, but in the game most of us watched, Uribe's home run occurred in the 8th inning. You owe the previous poster an apology for calling him a shot taker because you didn't look at the punctuation of his post nor apparently know the details of the game in question.

jwblue · Oct 24, 2010

The only explanation I can think of is the home run occurred a few seconds before the wager could be taken off the board.

It is possible there is some type of delay with television feeds.

skrtelfan · Oct 24, 2010

jwblue said:
The only explanation I can think of is the home run occurred a few seconds before the wager could be taken off the board.

It is possible there is some type of delay with television feeds.

That's impossible as described. As I said in the post above yours, the poster claims he placed his bet in the 7th inning. The HR occurred in the 8th.

Raston56 · Oct 24, 2010

Does this type of stuff happen often with offshore books? I have used Bodog off and on for 6 or 7 years now and never had an issue with their customer service. If they gave me even a halfway decent explanation I would try to understand their side, but no such explanation was given to me. Then to tell me that they would give me a 20% reload bonus to make up for the inconvenience .... well that was just plain insulting. Like I told the customer service guy, had I bet 20 bucks ... no sweat - but I wagered $500 of my money and when my bet is received and accepted by Bodog, I think it is reasonable to expect that my wagers are honored.

I know Wil has been of great help to other posters in the past with similar situations ... any chance that someone in contact with him might be able to pass my saga along to him? I would really appreciate it.

betmonkey · Oct 24, 2010

Bodog is hilarious. They have a Football Parlay contest...Bet $5 on a 10 team parlay and win $10,000. The problem is they "Circle" almost a third of the NCAA football lines which prevents you from putting them in parlays....nice strategy

JudgeWapner · Oct 24, 2010

Your best shot is to talk to a supervisor. Maybe they will listen to reason.

Raston56 · Oct 24, 2010

Exactly. I was looking to place a bet on the KC game late last night and they didnt have the line up or for the Tenn game! You got to be kidding me... 12 hours till kick off and the lines were off? I have long used Bodog for the convenience they offered ONLY - but I am never going to deposit there again.

Raston56 · Oct 24, 2010

I just talked with the supervisor and I am fairly sure that he is the same guy that I spoke to last night, but he changed his voice a bit.
I got the same response, that the bet was accepted by mistake after the line had closed. What a crock! I was still watching the first commercial of the break when my bet was received and accepted by Bodog! Unless they afford a less that 30 second window to place an in-game wager there is no chance in hell I placed mine late. To show my point I asked him to cancel my bets today, as I cannot risk that amount of money without a reasonable expectation that my bets will be honored. Of course he said that when a bet is placed, they cannot settle them as no action. Ironic, I was just asking that they do what they had already done before....

How about you honor your mistakes like every other successful company in the world Bodog. If you line was left open too long, tough break - hire competent employees that do their jobs correctly; do not take it out on the customers who place a fair wagers and in time per your own rules! If there was any ambiguity to the circumstance I would happily forget all about it, but no one on here can say that they would accept being blatantly hosed out of $750.

jwblue · Oct 24, 2010

I am surprised a book like Bodog would pull this stunt. I have never heard of them doing something like this.

Maniac · Oct 24, 2010

skrtelfan said:
"I placed an in-game wager on the Giants ML at +150 (in the 7th inning) at 10:42 pm. After Uribe hit the go-ahead HR, I got an email from Bodog (at 10:56 pm) telling me that my bet had been settled as "no-action" and my money was refunded to account."

No money down? No! Money down!

I don't know what game you were watching, but in the game most of us watched, Uribe's home run occurred in the 8th inning. You owe the previous poster an apology for calling him a shot taker because you didn't look at the punctuation of his post nor apparently know the details of the game in question.

Yeah fair one, I did miss-read it and thought he was admitting to placing a late bet, and I wasnt even watching the game in question - I was watching the UFC.

Apologies and hope you get your money or a damned good explanation :toast:

Raston56 · Oct 24, 2010

Thats why I continued to use them. Although their lines tend to be a little juicy compared to others, they seemed to be the most "professional" offshore, which in turn made me feel confident as to their business practices. I can see if I went out (like that first guy implied) intentionally trying to take advantage of a bad/mistake line - but I placed an honest in-game bet, offered in their in-play wagers section ... where is the mistake here? I feel that EVERY OTHER business would accept the consequences of a similar mistake and resolve the matter internally, otherwise you no longer offer a credible service. I was not concerned at all when I got the email because I KNEW that they would take care of it when I called, just like every other mix-up story I have read on here over the years ... but no such luck. Good game Bodog.

Raston56 · Oct 24, 2010

Maniac said:
Yeah fair one, I did miss-read it and thought he was admitting to placing a late bet, and I wasnt even watching the game in question - I was watching the UFC.

Apologies and hope you get your money or a damned good explanation :toast:

No worries.
If I got even a bad but HONEST explanation I wouldn't even be on here complaining. Every person gives me the same robotic response that I'm sure they are instructed to give. They completely disregard all circumstances surrounding my bet. They wont even tell me that my bet was placed late, only that the line was mistakenly left open too long - so I take that as inferring that mine WAS on time, but is scraped because others may or may not have came in late. So far no money and even less of an explanation.

quantumleap · Oct 24, 2010

Time to talk to Wilheim. See if he can get a solution for you. Send him an email.

EveryGamblersDream · Oct 24, 2010

Bush league on Bodog's part if your story is 100% factual. They clearly owe you that money.

Raston56 · Oct 24, 2010

EveryGamblersDream said:
Bush league on Bodog's part if your story is 100% factual. They clearly owe you that money.

All I can say is my story is 100% as I know of the circumstances. Bodog could very well have a different story, but since they act like they have no clue what I am talking about - I feel safe to assume that they don't.

sean1 · Oct 24, 2010

File a complaint here and at SBR and then don't play there anymore.

Bodog canceling bets????? Please advise.

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