About 35 hours ago, I deposited $500 via MG and reported the reference number via live chat. The CS agent presumably verified the reference number to make sure such a deposit even existed and the transfer was successful, and said the deposit would be credited within 30 to 45 minutes. About an hour ago, I check the account and still no credit for the deposit. I log into chat again to report the situation and am told they can't discuss the situation over chat and ask if someone can call me. I give my phone # and wait a few minutes for the call. Finally, they call and I'm put on hold so the agent can "review my account" before he tells me the reference number is invalid. How could it be invalid if I gave the same number right after the deposit? I'm staring at the receipt reflecting the number as he's telling me this. But he insists the number is wrong and tells me I have to call Money Gram.
First, shouldn't they have checked the number before advising me it would be credited in 30-45 minutes over a day ago? And if it WAS in fact invalid, why didn't anyone notify me after promising it would be credited soon?
I call Money Gram and repeat the exact same reference number and receiver info, and they say the transfer went through perfectly fine and the money is there waiting to be received--just as I expected. I go on live chat again and "Ishy P" of Bodog tells me they can't confirm the transaction online via chat (although other sportsbooks' agents have confirmed deposits on chat just fine; they usually just say the deposit went through and the account will be credited).
So then "Mark" of Bodog calls me and again puts me on hold to review the status, even though he should already know wtf he's calling about. We verify the same exact ref # and receiver info and he insists the ref # is invalid. I keep telling him it can't be invalid because I JUST CONFIRMED it was valid directly with Money Gram. He puts me on hold against and comes back and says the account will be credited within 30-45 minutes. I tell him I'm not going through that again only to see no deposit and no notification the next day, and demand that he tell me whether the transaction actually went through. He repeats that the reference # is invalid, and at this point I'm irate because why would he promise it would be credited shortly if he can't even locate the deposit? He continues to repeat BOTH that the reference # is invalid but also that my account would be credited, which is not an adequate explanation for me...because I want to know what happened and what to expect...and don't want to keep getting arguing pointlessly over a simple issue. After refusing to explain anything, he tells me to check my account and I see the funds are finally credited. When I ask him what happened, he just continues to insist that the ref # was invalid, but also that they received the money...and makes no attempt to reconcile the inconsistency or apologize for any error on their end. Instead, he keeps saying the money is there, as if I should just be happy about that. I just don't get how absolutely nothing changed from my first contact about the deposit, showing they turned a simple transaction into an unnecessary ordeal on their end, yet there is no accountability or any attempt to explain.
Although I understand that humans make mistakes, I'm incredibly disappointed in Bodog's lack of common sense, professionalism and courtesy in dealing with the most basic of transactions.
First, shouldn't they have checked the number before advising me it would be credited in 30-45 minutes over a day ago? And if it WAS in fact invalid, why didn't anyone notify me after promising it would be credited soon?
I call Money Gram and repeat the exact same reference number and receiver info, and they say the transfer went through perfectly fine and the money is there waiting to be received--just as I expected. I go on live chat again and "Ishy P" of Bodog tells me they can't confirm the transaction online via chat (although other sportsbooks' agents have confirmed deposits on chat just fine; they usually just say the deposit went through and the account will be credited).
So then "Mark" of Bodog calls me and again puts me on hold to review the status, even though he should already know wtf he's calling about. We verify the same exact ref # and receiver info and he insists the ref # is invalid. I keep telling him it can't be invalid because I JUST CONFIRMED it was valid directly with Money Gram. He puts me on hold against and comes back and says the account will be credited within 30-45 minutes. I tell him I'm not going through that again only to see no deposit and no notification the next day, and demand that he tell me whether the transaction actually went through. He repeats that the reference # is invalid, and at this point I'm irate because why would he promise it would be credited shortly if he can't even locate the deposit? He continues to repeat BOTH that the reference # is invalid but also that my account would be credited, which is not an adequate explanation for me...because I want to know what happened and what to expect...and don't want to keep getting arguing pointlessly over a simple issue. After refusing to explain anything, he tells me to check my account and I see the funds are finally credited. When I ask him what happened, he just continues to insist that the ref # was invalid, but also that they received the money...and makes no attempt to reconcile the inconsistency or apologize for any error on their end. Instead, he keeps saying the money is there, as if I should just be happy about that. I just don't get how absolutely nothing changed from my first contact about the deposit, showing they turned a simple transaction into an unnecessary ordeal on their end, yet there is no accountability or any attempt to explain.
Although I understand that humans make mistakes, I'm incredibly disappointed in Bodog's lack of common sense, professionalism and courtesy in dealing with the most basic of transactions.
