I won a $60 freeplay at another from playing a poker freeroll. I rolled it over more than what I thought was the required number of times. I thought it was a 5 time rollover and I rolled it over almost 8 times to $537. I requested a $400 withdrawal and I got a reply saying my withdrawal was cancelled due to the fact I needed to roll it over to the tune of $2,800 more dollars...a FIFTY time rollover. I replied to the email twice asking if this was correct and that i was pretty sure it was a five time rollover not 50...and got no replies. I thought maybe I was mistaken about the five time rollover so tried to make the $2800. I got it up to over $1000 at one point but couldn't make the rollover and lost my money.
Did I get screwed?? I know I should have called the book but I hate calling these books. Most of the clerks are hard to understand and connections seem shitty at best. I contacted the MOD at the other forum and he contacted the book. t was supposed to be a 5 time rollover not fifty and I should have gotten my money on Friday when I requested my withdrawal. I feel they owe me $400 but I know I stand no chance of seeing this money.
I got pissed yesterday thinking about this and contacted the book via live chat....
General Info
Chat start time Feb 20, 2011 1:01:37 PM EST
Chat end time Feb 20, 2011 1:33:24 PM EST
Duration (actual chatting time) 00:31:46
Operator Payout Specialist
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'CS Diego'
CS Diego: Welcome, nice to have you with us today . . . I’m happy to assist you . . .
BKR145818: Hi...I have a problem. I won a $60 freeplay at a bookmaker sponsored poker tournament at eog.com
BKR145818: I was told the rollover was 5 times....I rolled it over almost 8 times and requested apyout
BKR145818: I got a reply saying I did not meet the rollover and needed $2800 more rollover....I replied twice to their emaisl over the past 2 days and never got a reply
BKR145818: I ended up losing my withdrawal trying to complete a rollover i didn't have to do?? I sent another email and again no reply
BKR145818: I contacted the moderator at eog.coma dn he contacted somebody at bookmaker and he confirmed it was supposed to be a 5 times roolover but since they made me roll it over FIFTY times I lost my $400 that should've already been in my pocket since my withdrawal WAS legitimate
BKR145818: so what action do I have now? Am I screwed? I feel I am owed $400 since my original $400 request should have been processed...now I am out $400 due to a error on YOU end???
CS Diego: Yes sir, I completely understand....
CS Diego: For security reasons, can you please confirm your password?
BKR145818: ***** (Edited Out)
CS Diego: Thank you! I appreciate it…
BKR145818: GreetingsMr. Thrower, BKR145818 Yourwithdrawal request has been placed temporarily on hold. Please be aware that you have not completedthe rollover requirement attached to the Bonus Play(s) received. Whencalculating a rollover please keep in mind that we always take into account thelowest amount of the wager. For instance, if you placed a wager risking $110 towin $100, the amount considered towards the rollover would be $100 (not the$110). Also please remember that “NO ACTIONS”or “PUSHES” or “CANCELATIONS” do not count towards the rollover requirement. At the moment, you still need to rollover $2,812.00. Forany inquiries please feel free to contact our Payouts Department at 1 888 2928837, or click for assistance on our LiveChat link or you may also reply to this email. Thank you. KindRegards, GeorgeE. PayoutsDepartment Specialist
CS Diego: How were you told that you had $2800 more to rollover?
BKR145818: this is the reply I got to my withdrawal equest
BKR145818: near the bottom of the email..."you still need to rollover $2,812.00. "
CS Diego: Yes sir, I see....
CS Diego: I also noticed you did complete this rollover you are referring to...
CS Diego: Because you had to do $60 x 5
CS Diego: There is no way you have to do more than $300 for that rollover..
CS Diego: When did you try to request the payout?
BKR145818: I won the freeplay wednesday night...I met the rollover thursday and requested a payout before I went to be thurs night...I got this reply Friday afternoon around 4 I guess....I understand you probably cannot help me right now but can somebody take a look at my emails and get back to me later today??
CS Diego: Let me see what I can do..
CS Diego: May I please have a moment to check on that for you..
BKR145818: not a problem
CS Diego: May I have a moment to transfer you to Payouts?
info: Please wait while I transfer the chat to 'Payout Specialist'.
info: You are now chatting with 'Payout Specialist'
Payout Specialist: Hello, this is Jenny, nice to have you with us today . . . I’m happy to assist you . . .
Payout Specialist: Allow me one moment to check your account.
Payout Specialist: My apologies for any delay you may be experiencing. I'll be right back with you...
Payout Specialist: Mr. Thrower, sorry for the delay we are still checking your account. Please bear with me.
BKR145818: ok
Payout Specialist: Mr. Thrower, I forward your case to my manager. He will be checking your account regarding your rollover. As soon as we have an answer we will notify you via e-mail.
BKR145818: ok..thanks for the help
BKR145818: have a good day
They even agreed that I got screwed....lol Any chance of seeing this money??
Did I get screwed?? I know I should have called the book but I hate calling these books. Most of the clerks are hard to understand and connections seem shitty at best. I contacted the MOD at the other forum and he contacted the book. t was supposed to be a 5 time rollover not fifty and I should have gotten my money on Friday when I requested my withdrawal. I feel they owe me $400 but I know I stand no chance of seeing this money.
I got pissed yesterday thinking about this and contacted the book via live chat....
General Info
Chat start time Feb 20, 2011 1:01:37 PM EST
Chat end time Feb 20, 2011 1:33:24 PM EST
Duration (actual chatting time) 00:31:46
Operator Payout Specialist
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'CS Diego'
CS Diego: Welcome, nice to have you with us today . . . I’m happy to assist you . . .
BKR145818: Hi...I have a problem. I won a $60 freeplay at a bookmaker sponsored poker tournament at eog.com
BKR145818: I was told the rollover was 5 times....I rolled it over almost 8 times and requested apyout
BKR145818: I got a reply saying I did not meet the rollover and needed $2800 more rollover....I replied twice to their emaisl over the past 2 days and never got a reply
BKR145818: I ended up losing my withdrawal trying to complete a rollover i didn't have to do?? I sent another email and again no reply
BKR145818: I contacted the moderator at eog.coma dn he contacted somebody at bookmaker and he confirmed it was supposed to be a 5 times roolover but since they made me roll it over FIFTY times I lost my $400 that should've already been in my pocket since my withdrawal WAS legitimate
BKR145818: so what action do I have now? Am I screwed? I feel I am owed $400 since my original $400 request should have been processed...now I am out $400 due to a error on YOU end???
CS Diego: Yes sir, I completely understand....
CS Diego: For security reasons, can you please confirm your password?
BKR145818: ***** (Edited Out)
CS Diego: Thank you! I appreciate it…
BKR145818: GreetingsMr. Thrower, BKR145818 Yourwithdrawal request has been placed temporarily on hold. Please be aware that you have not completedthe rollover requirement attached to the Bonus Play(s) received. Whencalculating a rollover please keep in mind that we always take into account thelowest amount of the wager. For instance, if you placed a wager risking $110 towin $100, the amount considered towards the rollover would be $100 (not the$110). Also please remember that “NO ACTIONS”or “PUSHES” or “CANCELATIONS” do not count towards the rollover requirement. At the moment, you still need to rollover $2,812.00. Forany inquiries please feel free to contact our Payouts Department at 1 888 2928837, or click for assistance on our LiveChat link or you may also reply to this email. Thank you. KindRegards, GeorgeE. PayoutsDepartment Specialist
CS Diego: How were you told that you had $2800 more to rollover?
BKR145818: this is the reply I got to my withdrawal equest
BKR145818: near the bottom of the email..."you still need to rollover $2,812.00. "
CS Diego: Yes sir, I see....
CS Diego: I also noticed you did complete this rollover you are referring to...
CS Diego: Because you had to do $60 x 5
CS Diego: There is no way you have to do more than $300 for that rollover..
CS Diego: When did you try to request the payout?
BKR145818: I won the freeplay wednesday night...I met the rollover thursday and requested a payout before I went to be thurs night...I got this reply Friday afternoon around 4 I guess....I understand you probably cannot help me right now but can somebody take a look at my emails and get back to me later today??
CS Diego: Let me see what I can do..
CS Diego: May I please have a moment to check on that for you..
BKR145818: not a problem
CS Diego: May I have a moment to transfer you to Payouts?
info: Please wait while I transfer the chat to 'Payout Specialist'.
info: You are now chatting with 'Payout Specialist'
Payout Specialist: Hello, this is Jenny, nice to have you with us today . . . I’m happy to assist you . . .
Payout Specialist: Allow me one moment to check your account.
Payout Specialist: My apologies for any delay you may be experiencing. I'll be right back with you...
Payout Specialist: Mr. Thrower, sorry for the delay we are still checking your account. Please bear with me.
BKR145818: ok
Payout Specialist: Mr. Thrower, I forward your case to my manager. He will be checking your account regarding your rollover. As soon as we have an answer we will notify you via e-mail.
BKR145818: ok..thanks for the help
BKR145818: have a good day
They even agreed that I got screwed....lol Any chance of seeing this money??
Last edited by a moderator:
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