i just had them close my account, and i swore by them for a long time.....it's part of the whole "is poker rigged" thing so let me not waste your time by blaming poor play on it being rigged.....
i did sit at a seat one night and had the STRONG suspicion that there was collusion going on and i reported it (first time i've ever reported it) and they did not seem to take it very serious, so combined with what i'm almost certain was collusion going on + a 2 day run of shit that went against me, i pulled the plug.....
here's another thing: see how well the breaks go your way at the table when you're on a nice sports run.....it's almost glaringly obvious that they were trying to keep me within a certain balance range until i made the inevitable donk move of going on tilt.....
plus that new debit card payout option turned out to be a bunch of shit, after getting the card and 3 weeks of waiting for the funds to be made available, they finally canceled the card and returned the money to my account, which i graciously turned around and lost