OK last week I switched to ATT service for my phone, got the Samsung Infuse, i have a tower close to my house so for some reason i dont get service because i am too close? whatever, who knows, great phone though....so i called to get myself a microcell the little tower thing you put in your house to get 5 bars of service in my home....it was a long process to get but i got it through customer care on the phone, so they told me i had to go to my local corporate store to pick it up, i called the store to make sure it was there before i drove an hour to get it i spoke to an employee he said its in my notes they have it etc etc.... that is when the fun starts..
i guess when the corporate store gives them out it costs them money since they are free? i have NO IDEA, but the manager thought i was some dummy i guess, so he looked into me account notes and he told me that i was NOT approved for this microcell and i have to pay the money for it etc etc.. @)idiot...
I told him to call customer care, he did and i have no idea what they said to him over the phone but he quickly hung up and told me sorry they cant give it to me, i got a little mad i walked out the store i was fuming mad when i got back in...then i realized hno: to go to another ATT store and have them show me the notes where it says i get the micro cell and then i can go back to corporate store and show them...so that i did, then walked in recorded it on my phone when i asked the guy again if i can have my microcell that i had been promised he still says no...then i show him the notes, tell him at 1:40 a customer care rep notated that i get this device free...
then i went on to tell him that i spoke to one of his employees over the phone before i came and he said it was in my notes, so this guy was clearly lying and trying to play me for dumb..well that i am not
so the scumbag had me removed by security because he knew i was wrong and made him look like an ass... drove 20 mins away to another corporate store which gave it to me right away...
so now what do i do? file a lawsuit against ATT? call them up and have them investigate it with my proof and theirs and try to get some freebies? cancel the plan? what do i do? this is now fun... at first i was mad but now i feel like this will be interesting...what would you do? @)@)@)
i guess when the corporate store gives them out it costs them money since they are free? i have NO IDEA, but the manager thought i was some dummy i guess, so he looked into me account notes and he told me that i was NOT approved for this microcell and i have to pay the money for it etc etc.. @)idiot...
I told him to call customer care, he did and i have no idea what they said to him over the phone but he quickly hung up and told me sorry they cant give it to me, i got a little mad i walked out the store i was fuming mad when i got back in...then i realized hno: to go to another ATT store and have them show me the notes where it says i get the micro cell and then i can go back to corporate store and show them...so that i did, then walked in recorded it on my phone when i asked the guy again if i can have my microcell that i had been promised he still says no...then i show him the notes, tell him at 1:40 a customer care rep notated that i get this device free...
then i went on to tell him that i spoke to one of his employees over the phone before i came and he said it was in my notes, so this guy was clearly lying and trying to play me for dumb..well that i am not
so the scumbag had me removed by security because he knew i was wrong and made him look like an ass... drove 20 mins away to another corporate store which gave it to me right away...
so now what do i do? file a lawsuit against ATT? call them up and have them investigate it with my proof and theirs and try to get some freebies? cancel the plan? what do i do? this is now fun... at first i was mad but now i feel like this will be interesting...what would you do? @)@)@)