The dude may be an arrogant prick, but as a frequent flyer of Southwest Airlines, I would have to say he's right. They've got the oldest and ugliest flight attendants of any airlines that I've been on. I guess that's the pay you price for the no luggage fees.
http://www.cnn.com/video/#/video/bestoftv/2011/06/22/exp.ac.ridiculist.southwest.rant.cnn?hpt=hp_mid
http://www.cnn.com/video/#/video/bestoftv/2011/06/22/exp.ac.ridiculist.southwest.rant.cnn?hpt=hp_mid