I didn't ask any questions, just took the offer :
Thank you for contacting the Sony Exchange Dept.,
We are happy to confirm your acceptance of the replacement offer for a KDL55EX500 for $200 + local sales tax.
* NOTE: All offers are subject to availability.
Please write the model and serial number of your TV on a sheet of paper, then carefully remove the big black serial number tag from your TV and securely attach the tag to a full size, 8 1/2 x 11 piece of paper. Please write your Event number, E51095355, on the paper and make a copy of the sheet for your records.
In addition, we must have a picture which clearly shows the issue you are having with your TV. We will not be able to process your order without it.
Turn the TV on and be sure the issue is clearly displayed. Then write your Event number, E51095355, on an 8 1/2 x 11 piece of paper and attach the paper to the bottom of the TV screen so that the paper does not block the view of the TV screen. Take a picture of the TV so that the issue you are having with the TV, and the Event number are clearly visible in the picture.
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In consideration for Sony making and you accepting this offer, you agree to release and hold harmless Sony Electronics Inc., and its affiliates, officers and directors from any and all claims for damages, loss, cost, expense or liability both known and unknown, which you may have incurred in connection with your television KDS60A2020.