I have made my first ever withdrawal request for today in the amount of $3000. It has been rejected due to their Rule 29 in their "General House Rules". I was never made aware of Rule 29 until today, regarding sportsbook transfers.
I sent Bookmaker $6500 back on 8/12/11 from Heritage Sportsbook. These funds had been sent to Heritage from The Greek after leaving the US market.
Bookmaker accepted the book-to-book transfer and never informed me of a 3x rollover requirement.
In the process, Bookmaker cirmcumvented their own rules by accepting the transfer prior to me ever receiving a payout from Bookmaker. Had Bookmaker followed their own rules, I would have been informed of the 3x rollover requirement and would have avoided this deposit method all together (see below).
"29. Book-to-Book and Player-to-Player transfers will only be permitted after the player has received two or more withdrawals from BookMaker to the original name listed on the account. All transfers require a 3X rollover before requesting a payout."
In essence, they wish to hold me to a rule that they didn't even adhere to.
Had I known of this requirement, I would have opted for WU or MG as a deposit method.
There was no urgency on my part to place wagers when I sent the funds to Bookmaker. The $6500 I sent sat idle for 6 weeks after I sent it to them. I only wanted to have my funds, that were previously at The Greek, to be at a book where I had previously done business.
I am expecting Bookmaker to forgive their 3x rollover requirement because Bookmaker had the opportunity to make me aware by adhering to their own rules by not accepting book-to-book transfers until after I have received 2 payouts from Bookmaker.
I spoke with George over the phone and he was not willing to assist me at all.
He ignored the fact that Bookmaker ignored its own rule in accepting my book-to-book transfer from Heritage Sports prior to me ever receiving a payout from Bookmaker.
Instead of appreciating that business was being sent their way under the circumstances (The Greek leaving US market), they decided to take advantage of the situation and me, the player.
I sent Bookmaker $6500 back on 8/12/11 from Heritage Sportsbook. These funds had been sent to Heritage from The Greek after leaving the US market.
Bookmaker accepted the book-to-book transfer and never informed me of a 3x rollover requirement.
In the process, Bookmaker cirmcumvented their own rules by accepting the transfer prior to me ever receiving a payout from Bookmaker. Had Bookmaker followed their own rules, I would have been informed of the 3x rollover requirement and would have avoided this deposit method all together (see below).
"29. Book-to-Book and Player-to-Player transfers will only be permitted after the player has received two or more withdrawals from BookMaker to the original name listed on the account. All transfers require a 3X rollover before requesting a payout."
In essence, they wish to hold me to a rule that they didn't even adhere to.
Had I known of this requirement, I would have opted for WU or MG as a deposit method.
There was no urgency on my part to place wagers when I sent the funds to Bookmaker. The $6500 I sent sat idle for 6 weeks after I sent it to them. I only wanted to have my funds, that were previously at The Greek, to be at a book where I had previously done business.
I am expecting Bookmaker to forgive their 3x rollover requirement because Bookmaker had the opportunity to make me aware by adhering to their own rules by not accepting book-to-book transfers until after I have received 2 payouts from Bookmaker.
I spoke with George over the phone and he was not willing to assist me at all.
He ignored the fact that Bookmaker ignored its own rule in accepting my book-to-book transfer from Heritage Sports prior to me ever receiving a payout from Bookmaker.
Instead of appreciating that business was being sent their way under the circumstances (The Greek leaving US market), they decided to take advantage of the situation and me, the player.
