Hello, I understand this is my first post on here but I am trying to get help and expose this issue everywhere I can. I first posted about this issue on November 16th on 2+2 where I am more well known and sports book review (SBR). I have also posted at other places. Here are the links to those threads http://forumserver.twoplustwo.com/2...ying-steal-65-000-me-cliff-notes-end-1127225/ and http://forum.sbrforum.com/sportsboo...e-trying-steal-65-000-me-cliff-notes-end.html and http://www.cardschat.com/f10/betonline-trying-steal-65-000-me-203244/ and http://forums.eog.com/showthread.php?t=322646 and http://www.pocketfives.com/f10017/betonline-trying-steal-65-000-me-cliff-notes-end-652171/.
My name is Greg and I have been a professional poker player for about 2 years. I play mid and high stakes nl holdem (600nl-5000nl mostly) across some of the few sites that are left for American players to play on. I decided to try playing on BetOnline after I had seen them advertising on a few poker related websites and saw that they accept US players. I also checked and saw that they had a B+ rating on sportsbookreview.com which unfortunately instilled confidence in my decision to play on their site.
I made a deposit of $1200 on their site via MoneyGram around the 13th of October. I started off playing 1000nl because I only had $1200 on the site to begin with, and ran well in the beginning building a nice roll pretty quickly. My first experience with the poker room was positive even though the software sucks horribly and is very slow. There was a rare few times when I was multi tabling I would time out due to the lag and timing out on their site leads to your hand being mucked. There was a hand where there software glitched and for some reason mucked my hand on the river when I had the nuts. I immediately emailed support and within a few days I was refunded the pot. Over about the course of a month I played 1000nl-10000nl on the site and had a little over $65,000 by the time I decided to request my first withdrawal. The games on the site were super soft for the stakes they were at, and I did of course run pretty well also.
When I attempted to make my first withdrawal the first of the many excuses and my problems occurred. I have laid out step by step exactly what happened and unfortunately the truth is BetOnline is trying to steal the $65,000 in my account from me. You will see all of the excuses they have given to not pay me, and their final claim is that I chip dumped after earlier saying that my poker account had been reviewed and everything was fine and I was clear to withdrawal. I want to make it 100% clear that I have never chip dumped or cheated in any way, shape, or form on BetOnline or any site ever. I have done absolutely nothing wrong and BetOnline is absolutely is trying to steal $65,000 from me.
(BetOnline’s maximum wire withdrawal at one time is $15,000 that is why all my requests were for $15,000.)
1) My original bank wire request of $15,000 was on November 4, 2011 on a Friday. I checked on Monday to see if it had been processed, it said it had been cancelled. I immediately went on LiveChat on November 7, 2011 at 1:48 PM EST and spoke with Tristan. He told me that my bank wire had been cancelled because my account was being reviewed by the Poker Department. Tristan said I would need to speak with the Poker Manager, but he was not in at that time. I told Tristan I would check back later to see if the Poker Manager was available.
2) Later on November 7, 2011 at 6:34 PM EST I spoke with Christine in LiveChat to check to see if the Poker Manager was in yet. She said he still was not, and she recommended that I call 1-888-426-3661 because for these issues speaking on the phone is better. I said OK.
3) I proceeded to call the number and spoke with Charlie. He told me that the Poker Manager WAS IN, but does not speak with players which is a direct contradiction to both Tristan’s and Christine’s instructions. After arguing and attempting to try and talk to the manager I reluctantly said OK. Charlie said to give it 24-36 hours and BetOnline would either e-mail or call me to notify me when my account’s review was over.
4) On November 9, 2011 I still had not heard back from BetOnline about my account’s review status. I went onto LiveChat at 1:59 PM EST and spoke with J.D. J.D told me that my account HAD BEEN VERIFIED AND EVERYTHING WAS FINE, and it was OK to request a new payout. I asked when the account review had been completed and was told “yesterday” which would have been November 8, 2011.
5) Later on November 9, 2011 I requested another $15,000 bank wire withdrawal. When I checked the morning of November 10, 2011 to see if it had been processed it said it had been declined due to me not meeting my rollover requirement. It said that in order to meet the rollover requirement I had to wager $1222.80 in the SportsBook. First of all, there should not be a rollover requirement because I received no bonuses at all when making my deposit. Out of frustration, on November 10, 2011 I did not fight this ruling (at this point I just wanted to be able to withdrawal my winnings) and proceeded to wager $1300 in the SportsBook on an ATP tennis match.
6) After making this wager to satisfy this requirement, on November 10, 2011 I requested another $15,000 bank wire withdrawal. When I tried logging into my poker account later on November 10, 2011 it said my account had been temporarily disabled.
7) On November 11, 2011 at 1:51 AM EST I went into LiveChat to find out why my account had been suspended. I could not believe this had happened when my account had just been reviewed and successfully verified, and I had been told that I was clear to request a new payout. I then went into LiveChat at 2:02 AM EST and spoke with Al. He told me that there were no supervisors on the floor at that time and he had no idea why my account had been suspended again.
8) On November 11, 2011 at 6:27 PM EST I went into LiveChat to again try to speak to a supervisor to find out why my account has been suspended. I spoke with Chandler and after demanding to speak with a supervisor multiple times and being denied, he informed me that my account had been suspended due to chip dumping. This is completely ridiculous and a lie. It is even more insane that they claim I chip dumped after I had been told by J.D. on November 9, 2011 that my account had been reviewed by the poker department and everything was fine.
9) At this point I decided to send an email to BetOnline on November 12th, 2011 demanding it go straight to management, explaining exactly what had happened to me like I did above and showing them how they are clearly attempting not to pay me and are trying to scam me. I told them that if they did not resolve this or at least investigate it further by November 16, 2011 that I was going public with what happened to me. I got a email back saying that my email was being sent to management but never got a response back after that.
10) On November 15, 2011 I re sent the same email I sent to them on November 12th, 2011 and got a response saying that my account had been reviewed and “chip dumping was detected and confirmed”. I responded requesting all hand histories of every hand I had ever played on the site. I got a response back saying “the complete hand history is too massive for it to be sent. But I will personally send you the hands in which you were found cheating. If that is ok with you.” I responded ok please send me the hand histories were I was “cheating”. I received no response and sent another email requesting these hand histories. I have not heard back since and have not received any hand histories.
Unfortunately at this point I have no choice but to go public with what has happened to me. Again, I have never chip dumped or cheated on BetOnline or any site before ever. I am more than happy and would be ecstatic to have all the hand histories reviewed by someone outside of BetOnline. I am hoping that someone like NoahSD can do this for me if they finally send me the hand histories. Unfortunately I have a feeling that they will not release any hand histories because they know they are scamming me and it is their last excuse not to pay.
I will be posting this everywhere I can and will be filing a report out with sportsbookreview also. I will not give up until I am paid by BetOnline or they are out of business.
I also have all transcripts from every LIVECHAT and every email saved. I have proof of them claiming my account had been cleared and I could now request a new payout, and then after that and going through the rollover excuse, they come back again and claim that I chip dumped.
CLIFF NOTES:
1. Deposit $1200 on Betonline in early October and run it up to a little over $65,000 playing 1000nl-10000nl.
2. Request $15,000 bank wire withdrawal (there max withdrawal per time is $15,000 via BW) on November 4th, 2011 and it is declined due to my poker account being reviewed.
3. I Go on LiveChat on November 9, 2011 and JD informs me my account has been reviewed and verified and I can now request another withdrawal.
4. I request another $15,000 bank wire on November 9, 2011. It is declined also and the reason they claim is because I did not meet a roller over requirement. This is completely untrue because I never received any deposit bonus, but at this point I did not challenge the ruling and meet the rollover requirement by betting the amount needed on a tennis match so I could withdrawal.
5. I request another $15,000 bank wire withdrawal on November 11th, 2011 and later in the day when I try to log in my account it is suspended.
6. They accuse me of chip dumping now after they cleared my poker account on November 9th saying that everything was alright and I could withdrawal now.
7. They claim they cannot send me all my hand histories when I ask because it is to “massive” but they will send me the hand histories in which I “cheated”. They say they will send the hand histories in which they claim I “cheated” to me, but after asking multiple times for them they never do and still have not to this day.
8. I have never cheated or chip dumped on BetOnline or any site ever, and am willing and want to have all my hand histories reviewed by someone outside of BetOnline. I am continuing trying to get all my hand histories from BetOnline, but they are not sending them to me because they know I have done nothing wrong and are trying to find every excuse not to pay me.
9. Unfortunately, it is clear that BetOnline is coming up with excuse after excuse and is trying to steal $65,000 from me.
I have no idea if there is one, but if anyone knows if there is a BetOnline rep on here please let me know who it is so I can contact them immediately. I will answer all questions on here and will do whatever I can until I am fairly paid the $65,000 I am owed.
UPDATE: Since I originally posted this on November 16th I still have not gotten any hand histories from BetOnline. They continue to make up excuses as to why they have not sent them yet. I am trying to get as many people involved in this as I can and also am now looking into legal action to pursue this matter. Thank you for letting me post on your forum.
-Greg
My name is Greg and I have been a professional poker player for about 2 years. I play mid and high stakes nl holdem (600nl-5000nl mostly) across some of the few sites that are left for American players to play on. I decided to try playing on BetOnline after I had seen them advertising on a few poker related websites and saw that they accept US players. I also checked and saw that they had a B+ rating on sportsbookreview.com which unfortunately instilled confidence in my decision to play on their site.
I made a deposit of $1200 on their site via MoneyGram around the 13th of October. I started off playing 1000nl because I only had $1200 on the site to begin with, and ran well in the beginning building a nice roll pretty quickly. My first experience with the poker room was positive even though the software sucks horribly and is very slow. There was a rare few times when I was multi tabling I would time out due to the lag and timing out on their site leads to your hand being mucked. There was a hand where there software glitched and for some reason mucked my hand on the river when I had the nuts. I immediately emailed support and within a few days I was refunded the pot. Over about the course of a month I played 1000nl-10000nl on the site and had a little over $65,000 by the time I decided to request my first withdrawal. The games on the site were super soft for the stakes they were at, and I did of course run pretty well also.
When I attempted to make my first withdrawal the first of the many excuses and my problems occurred. I have laid out step by step exactly what happened and unfortunately the truth is BetOnline is trying to steal the $65,000 in my account from me. You will see all of the excuses they have given to not pay me, and their final claim is that I chip dumped after earlier saying that my poker account had been reviewed and everything was fine and I was clear to withdrawal. I want to make it 100% clear that I have never chip dumped or cheated in any way, shape, or form on BetOnline or any site ever. I have done absolutely nothing wrong and BetOnline is absolutely is trying to steal $65,000 from me.
(BetOnline’s maximum wire withdrawal at one time is $15,000 that is why all my requests were for $15,000.)
1) My original bank wire request of $15,000 was on November 4, 2011 on a Friday. I checked on Monday to see if it had been processed, it said it had been cancelled. I immediately went on LiveChat on November 7, 2011 at 1:48 PM EST and spoke with Tristan. He told me that my bank wire had been cancelled because my account was being reviewed by the Poker Department. Tristan said I would need to speak with the Poker Manager, but he was not in at that time. I told Tristan I would check back later to see if the Poker Manager was available.
2) Later on November 7, 2011 at 6:34 PM EST I spoke with Christine in LiveChat to check to see if the Poker Manager was in yet. She said he still was not, and she recommended that I call 1-888-426-3661 because for these issues speaking on the phone is better. I said OK.
3) I proceeded to call the number and spoke with Charlie. He told me that the Poker Manager WAS IN, but does not speak with players which is a direct contradiction to both Tristan’s and Christine’s instructions. After arguing and attempting to try and talk to the manager I reluctantly said OK. Charlie said to give it 24-36 hours and BetOnline would either e-mail or call me to notify me when my account’s review was over.
4) On November 9, 2011 I still had not heard back from BetOnline about my account’s review status. I went onto LiveChat at 1:59 PM EST and spoke with J.D. J.D told me that my account HAD BEEN VERIFIED AND EVERYTHING WAS FINE, and it was OK to request a new payout. I asked when the account review had been completed and was told “yesterday” which would have been November 8, 2011.
5) Later on November 9, 2011 I requested another $15,000 bank wire withdrawal. When I checked the morning of November 10, 2011 to see if it had been processed it said it had been declined due to me not meeting my rollover requirement. It said that in order to meet the rollover requirement I had to wager $1222.80 in the SportsBook. First of all, there should not be a rollover requirement because I received no bonuses at all when making my deposit. Out of frustration, on November 10, 2011 I did not fight this ruling (at this point I just wanted to be able to withdrawal my winnings) and proceeded to wager $1300 in the SportsBook on an ATP tennis match.
6) After making this wager to satisfy this requirement, on November 10, 2011 I requested another $15,000 bank wire withdrawal. When I tried logging into my poker account later on November 10, 2011 it said my account had been temporarily disabled.
7) On November 11, 2011 at 1:51 AM EST I went into LiveChat to find out why my account had been suspended. I could not believe this had happened when my account had just been reviewed and successfully verified, and I had been told that I was clear to request a new payout. I then went into LiveChat at 2:02 AM EST and spoke with Al. He told me that there were no supervisors on the floor at that time and he had no idea why my account had been suspended again.
8) On November 11, 2011 at 6:27 PM EST I went into LiveChat to again try to speak to a supervisor to find out why my account has been suspended. I spoke with Chandler and after demanding to speak with a supervisor multiple times and being denied, he informed me that my account had been suspended due to chip dumping. This is completely ridiculous and a lie. It is even more insane that they claim I chip dumped after I had been told by J.D. on November 9, 2011 that my account had been reviewed by the poker department and everything was fine.
9) At this point I decided to send an email to BetOnline on November 12th, 2011 demanding it go straight to management, explaining exactly what had happened to me like I did above and showing them how they are clearly attempting not to pay me and are trying to scam me. I told them that if they did not resolve this or at least investigate it further by November 16, 2011 that I was going public with what happened to me. I got a email back saying that my email was being sent to management but never got a response back after that.
10) On November 15, 2011 I re sent the same email I sent to them on November 12th, 2011 and got a response saying that my account had been reviewed and “chip dumping was detected and confirmed”. I responded requesting all hand histories of every hand I had ever played on the site. I got a response back saying “the complete hand history is too massive for it to be sent. But I will personally send you the hands in which you were found cheating. If that is ok with you.” I responded ok please send me the hand histories were I was “cheating”. I received no response and sent another email requesting these hand histories. I have not heard back since and have not received any hand histories.
Unfortunately at this point I have no choice but to go public with what has happened to me. Again, I have never chip dumped or cheated on BetOnline or any site before ever. I am more than happy and would be ecstatic to have all the hand histories reviewed by someone outside of BetOnline. I am hoping that someone like NoahSD can do this for me if they finally send me the hand histories. Unfortunately I have a feeling that they will not release any hand histories because they know they are scamming me and it is their last excuse not to pay.
I will be posting this everywhere I can and will be filing a report out with sportsbookreview also. I will not give up until I am paid by BetOnline or they are out of business.
I also have all transcripts from every LIVECHAT and every email saved. I have proof of them claiming my account had been cleared and I could now request a new payout, and then after that and going through the rollover excuse, they come back again and claim that I chip dumped.
CLIFF NOTES:
1. Deposit $1200 on Betonline in early October and run it up to a little over $65,000 playing 1000nl-10000nl.
2. Request $15,000 bank wire withdrawal (there max withdrawal per time is $15,000 via BW) on November 4th, 2011 and it is declined due to my poker account being reviewed.
3. I Go on LiveChat on November 9, 2011 and JD informs me my account has been reviewed and verified and I can now request another withdrawal.
4. I request another $15,000 bank wire on November 9, 2011. It is declined also and the reason they claim is because I did not meet a roller over requirement. This is completely untrue because I never received any deposit bonus, but at this point I did not challenge the ruling and meet the rollover requirement by betting the amount needed on a tennis match so I could withdrawal.
5. I request another $15,000 bank wire withdrawal on November 11th, 2011 and later in the day when I try to log in my account it is suspended.
6. They accuse me of chip dumping now after they cleared my poker account on November 9th saying that everything was alright and I could withdrawal now.
7. They claim they cannot send me all my hand histories when I ask because it is to “massive” but they will send me the hand histories in which I “cheated”. They say they will send the hand histories in which they claim I “cheated” to me, but after asking multiple times for them they never do and still have not to this day.
8. I have never cheated or chip dumped on BetOnline or any site ever, and am willing and want to have all my hand histories reviewed by someone outside of BetOnline. I am continuing trying to get all my hand histories from BetOnline, but they are not sending them to me because they know I have done nothing wrong and are trying to find every excuse not to pay me.
9. Unfortunately, it is clear that BetOnline is coming up with excuse after excuse and is trying to steal $65,000 from me.
I have no idea if there is one, but if anyone knows if there is a BetOnline rep on here please let me know who it is so I can contact them immediately. I will answer all questions on here and will do whatever I can until I am fairly paid the $65,000 I am owed.
UPDATE: Since I originally posted this on November 16th I still have not gotten any hand histories from BetOnline. They continue to make up excuses as to why they have not sent them yet. I am trying to get as many people involved in this as I can and also am now looking into legal action to pursue this matter. Thank you for letting me post on your forum.
-Greg
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