- Status
Greg: Hello, how may I assist you?
xx: Hello
xx: Told chat 3 hours ago that I could not access account online........said it would be 30 minutes...........still cannot access. ?????
Greg: One moment please
xx: ok
Greg: Your account will remain closed per management's decision
Greg: We will be sending you your funds free of charge
xx: WHY?
xx: ????
Greg: Can I please verify your street address?
xx: yes
Greg: Sorry, upper management decided to close the account
xx: Why is my account being closed???
xx ????
Greg: Can I please have your full name and address?
xx: I have a 360 freeplay yet to be used
xx: Jeff
xx: #222
xx: Vegas
xx: Still have a 360 freeplay to be used
Greg: You will receive $$$$ via Money Orders going directly to your house
Greg: And remaining $$ via Money Gram
Greg: Please contact us in 48 hours for the pickup information
xx: Why is my account being closed, made only a few wagers, would have sent money if known this.
xx: not sent money if known this......plus I have a 360 freeplay remaining in account to use, please add that to payout if not used
Greg: Sorry, the account will remain closed and send your the funds back
xx: No explanation????
Greg: This is a management decision
Greg: Final call
xx: No biggie, but please add the 360 freeplay to my final cashout figure
xx: .....or half of that figure
Greg: Sorry the Bonus Play belongs to the house
xx: Why no explanation on reasoning for closing account?
Greg: We won't go into any details, I do apologize
xx: Will check and moneygram payouts be available??
xx: When?
Greg: Contact us back in 48 hours for the MG information
xx: ok, what about check?
Greg: The Money Orders will arrive to your house in around 7-10 business days
xx: Ok, thanks much!
xx: Have a great day
xx: bye
Greg: You're welcome
xx: Hello
xx: Told chat 3 hours ago that I could not access account online........said it would be 30 minutes...........still cannot access. ?????
Greg: One moment please
xx: ok
Greg: Your account will remain closed per management's decision
Greg: We will be sending you your funds free of charge
xx: WHY?
xx: ????
Greg: Can I please verify your street address?
xx: yes
Greg: Sorry, upper management decided to close the account
xx: Why is my account being closed???
xx ????
Greg: Can I please have your full name and address?
xx: I have a 360 freeplay yet to be used
xx: Jeff
xx: #222
xx: Vegas
xx: Still have a 360 freeplay to be used
Greg: You will receive $$$$ via Money Orders going directly to your house
Greg: And remaining $$ via Money Gram
Greg: Please contact us in 48 hours for the pickup information
xx: Why is my account being closed, made only a few wagers, would have sent money if known this.
xx: not sent money if known this......plus I have a 360 freeplay remaining in account to use, please add that to payout if not used
Greg: Sorry, the account will remain closed and send your the funds back
xx: No explanation????
Greg: This is a management decision
Greg: Final call
xx: No biggie, but please add the 360 freeplay to my final cashout figure
xx: .....or half of that figure
Greg: Sorry the Bonus Play belongs to the house
xx: Why no explanation on reasoning for closing account?
Greg: We won't go into any details, I do apologize
xx: Will check and moneygram payouts be available??
xx: When?
Greg: Contact us back in 48 hours for the MG information
xx: ok, what about check?
Greg: The Money Orders will arrive to your house in around 7-10 business days
xx: Ok, thanks much!
xx: Have a great day
xx: bye
Greg: You're welcome
- Status
