Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

gman79 · Jan 14, 2012

I had a few minor issues with Bookmaker's customer service, enough for me to complain to them, but not enough to make a big deal on here...

One thing that royally pissed me off is causing me to post here however:

I gave them my credit card information for two cards that I had just signed up for and exclusively used on that site. I had to fax front and back, my driver's license info, everything. Yesterday and today I got calls from the fraud department of my banks asking if I made over $1400 in purchases from the following sites:

iwon inc
docstoc.com
friendfinder.com
amazon
and a bunch of random people search companies.

I know it was an employee from bookmaker because they were the only company that I faxed the card information to, and it was those two cards that had fraud alerts. I am not a whiner. I have never initiated a chargeback. And I actually won about $240 from them so I am not a loser. But I hope this serves as a warning to anyone considering doing business with them. There is a bad apple that works for them that IS STEALING CREDIT CARD INFORMATION AND GOING ON SHOPPING SPREES WITH MY CARD. Don't let it be yours next.

Luckily, I was not liable for the fraudulent charges, but now I have to wait a week to get new cards issued. Pain in the ass.

elk102873 · Jan 14, 2012

You should let your bank know this specifically so they can arrest and charge that piece of shit from Bookmaker.

KingofNicotine · Jan 14, 2012

That is awful. Kinda glad I've never deposited there using CC. Good thing they caught it on time.

gman79 · Jan 14, 2012

Here is a transcript of my chat with them. Not very informative, but interesting how the CSR initially denied that it was possible, rather than wanting to investigate it...

You are now chatting with 'Jacunn'
Jacunn:*Welcome to our Live Chat Department, my name is Jacunn. How may I be of assistance?
(me):*I want to give you a heads up that someone in your company used my credit card information to go on a shopping spree.
Jacunn:*For security reasons, will you please confirm your password?
(me):*I gave you credit card information for two of my cards, pictures of the front and back, my drivers license info, etc. Those cards were only used on this site and were brand new, and only those two cards had fraudulent charges attempted.
(me):*the password is *****
(me):*Today I received calls from both banks stating that someone attempted over $1400 in charges at numerous online web sites, including iwon inc, docstock.com, friend finder, and more.
(me):*Since the only organization that had the card information was bookmaker, it is pretty clear where the charges came from.
(me):*You should do a chain of custody search to find out who had my credit card information and investigate.
(me):*I have posted this information on numerous sportsbook web sites to warn others of this incident.
Jacunn:*Well sir that *impossible that some one take your information away with them.
(me):*And I hope it doesn't happen again.
(me):*It's not impossible, because it happened.
(me):*As a liability, I would think you would choose to investigate rather than deny that it happened, but that is your call.
(me):*Luckily, I was not liable for any of the charges, but both banks stated they are investigating and will prosecute the activity.
(me):*Like I said, I am just giving you a heads up so you can catch the person who did this.
Jacunn:*I am going to make a report of what you are reporting to us right now.
(me):*That's probably the more responsible thing to do. I'm glad you changed your tune from your original "that's impossible" statement.
(me):*If you have any questions, you may email me at ******************* or call me at **********.
Jacunn:*I am *copying *your information right now.
(me):*Thank you. Let me know what you find. I will also be sharing this with the sportsbook community so they can take precautions as well.
Jacunn:*Sure.
Jacunn:*May I assist you with anything else?
(me):*Have a good night. Byebye
Jacunn:*Please remember that my name is Jacunn. *If you need anything in the future, please do not hesitate to ask for me. *
Jacunn:*Have a great day, and thank you for contacting the Live Chat Department at www.bookmaker.eu
Jacunn:*http://www.bookmaker.eu

Stylez · Jan 14, 2012

what a dick

gman79 · Jan 14, 2012

Another interesting thing. I posted this exact thing on the sportsbookreview.com forum (which grades bookmaker an A+), and when I attempted to post a follow up post, I received this message:

You have been banned for the following reason:
Account determined to be a spammer. If you feel this is a mistake, please write to Forum@SBRforum.com.

Date the ban will be lifted: Never

Hopefully this place is a little more open/unbiased about this kind of stuff.

gman79 · Jan 14, 2012

elk102873 said:
You should let your bank know this specifically so they can arrest and charge that piece of shit from Bookmaker.

I did.

KingofNicotine · Jan 14, 2012

I'm not defending SBR but every forum defends the books that are their sponsors. We all know about this site defending certain books. There is hypocrisy on both sides.

elk102873 · Jan 14, 2012

gman79 said:
I did.

I also gave my Credit card info to a sportsbook and I was scammed for $175 from some asshole who bought Zynga poker chips. I can't prove it was them so I won't name the book, but they aren't a sponsor here. I just called into my bank Chase and they reversed the charges. But it's a pain in the ass and it looks bad on the credit card holder as well.

FairWarning · Jan 14, 2012

Screw Bookmaker. They called me 5 times in the last 2 days (after numerous times i told them not to call in the past). Guy gives me his re-up offer, I tell him i'm not interested, then he hangs up on me.

KingofNicotine · Jan 14, 2012

As someone pointed out in the other forum it could also be their processor who stole the info.

gman79 · Jan 14, 2012

KingofNicotine said:
As someone pointed out in the other forum it could also be their processor who stole the info.

That does not eliminate the danger of doing business with them, unless they cease doing business with that processor. I've had enough sketchy encounters with their customer service to begin to notice a pattern, and this was the last straw. I am merely posting my experience. You can all judge for yourselves and decide where you want to play accordingly.

scottcarter · Jan 14, 2012

it could happen to anyone. No security is 100%. It could happen when you give a waiter your credit card or you buy something online. Bookmaker will deal with it and the piece shit will be sorry he did it. I am sure they will make it right.

gman79 · Jan 14, 2012

There is nothing really to make right. I was not liable. The fraudulent trxns were reversed. I am just posting this so all of you can be aware... maybe doublecheck your CC statements and be on the lookout is all.

scottcarter · Jan 14, 2012

yup

sorry it happened to you still

PatrickMcIrish · Jan 14, 2012

Why would SBR ban you? Unreal.

eoghater · Jan 14, 2012

did you deposit your cc via phone or through their online processor? If online, I'm done with that then.

Cobra07751 · Jan 14, 2012

They charged my son's card twice. He had to go through the bank though as they would not do anything. He ended up getting it back but they did nothing to help.

Me personally I never had a problem using my CC but I have only used it twice in two years.

I went through one really bad experience with them but it was fixed.

Cobra07751 · Jan 14, 2012

FairWarning said:
Screw Bookmaker. They called me 5 times in the last 2 days (after numerous times i told them not to call in the past). Guy gives me his re-up offer, I tell him i'm not interested, then he hangs up on me.

Man, they tried it once with me and they never called again.

I am glad to know what is going on as I have a decent amount of money in there.

maxdemo · Jan 15, 2012

Marijuana always helps

Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

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