I'm sure someone will get right back to you or give them a call. Have been with them since the beginning and they can't be beat. My only problem with them has been keeping up with all the new profitable changes. I'm not the greatest with the computer asnd there are so many new options available.I have never had the problem you speak of , but they have a new version that is avaiable, but when you log on, it should make the new change.