ASI and DGS clerks needed immediately

Codec · Jul 29, 2012

ASI and DGS clerks needed immediately
experience a must
ability to work from home for those that are reliable and responsible.

send resume
to

seohelp777@hotmail.com

jensinc · Aug 5, 2012

Codec said:
ASI and DGS clerks needed immediately
experience a must
ability to work from home for those that are reliable and responsible.

send resume
to

seohelp777@hotmail.com

sorry, but i'm the only one that is going to question the "ability to work from home" part.....
what?
That isn't a job, that is a vacation... we don't know what is like outside the office...
As far as i'm concerned, you don't have an office.....
Tell me different

frescaso1 · Aug 5, 2012

jensinc said:
sorry, but i'm the only one that is going to question the "ability to work from home" part.....
what?
That isn't a job, that is a vacation... we don't know what is like outside the office...
As far as i'm concerned, you don't have an office.....
Tell me different

Good help is VERY hard to find... I know a female nightshift line manager who works from home because she has a 1yr old baby and she is very dependable.. never misses
a beat...there are others like horse dept. clerks who take action on late races from home they are great too and they're happy cause they get paid well...treat the worthy
ones well and you are taking yourself way too seriously!!! RELAX

huckleberry · Aug 5, 2012

agree

the notion that telecommuting will never work is just plain ignorant and letting old school protocols drive your bottom line. evolve or get passed by

i called united airlines the other week, and even they are letting res. agents work remotely

these companies seem to be doing just fine with it and i would venture to say they are more "successful" then sportsbooks in cr holding onto their business model from 1995

Company Best Companies rank % of "regular" telecommuters
Cisco 90 90%
Baptist Health South Florida 42 88%
Accenture 92 81%
Teach For America 70 80%
Intel 46 80%
World Wide Technology 50 70%
Pricewaterhouse Coopers 48 70%
Ultimate Software 25 50%
Perkins Coie 58 45%
American Fidelity Assurance 47 40

Hangman · Aug 5, 2012

Work from home makes perfect sense in a call center industry. The ones that don't get it are going to miss the boat. Giant offices are a thing of the past.

DELSOL · Aug 5, 2012

Call center agents need 100% non stop supervision, period.

you may get 5% that are self motivated. Unless it is their dime, forget about it....

wolfie_cr · Aug 5, 2012

out of my 13 years experience in the industry I have telecommuted about 11

I work MORE as my boss is free to call my ALL THE !@#$@!#$ TIME and I am not stuck in traffic 1 hour and a half each day

The key to make this work without going crazy is

a) DO take your time for lunch, dont swallow it while you keep answering emails and solving problems, DO stuff like go to the gym etc

b) you MUST have an office space , PERIOD.....your office is 'there' when you are 'there' its work

c) your family etc must know you can NOT be disturbed with all sort of ridiculous things while you are at WORK

imho the best combination is both, go to an office at least 1/week , talk to your coworkers/bosses, have meetings etc and telecommute the rest

also you can NOT have idiotic excuses such as 'the dog ate the computer cord' , you MUST have dual ISPs, a decent UPS and two computers, in other words, minimize the 'I am really screwed, I cant be online' excuse.

in those 11 years , I have used it once as there was a major major blackout but I said, if you absolutely need me to solve something let me know and I will drive to a location where I can fix it

I am sure it wont work for everyone but once again, an intelligent employee (and you really dont need the other kind) will recognize these perks (implicit, explicit and also the disadvantages ) and will try to keep a good job

wolfie_cr · Aug 5, 2012

btw if you want to see me having a 'vacation' you are invited to a demostration of what my telecommute is ..........

best part of the job is that when I am actually kicking the walls out of frustation....noone sees me

huckleberry · Aug 5, 2012

this hits the nail on the head

"I am sure it wont work for everyone but once again, an intelligent employee (and you really dont need the other kind) will recognize these perks (implicit, explicit and also the disadvantages ) and will try to keep a good job"

********************

if you hire the people that recognize the value, then it's a 2 way street that is beneficial to all. if you have people you need to babysit, then you probably don't have solid people, and your organization has bigger issues

at the end of the day guys are going to do what they are "comfortable" with, and the other guys who are embrace change are going to push the boundaries a bit. whatever works, just don't get caught on the wrong side of the coin or your competition will blow by you before you know it

DELSOL · Aug 5, 2012

are you sdaying that 100% of Costa Rican call center employees (regardless of campaign/project) can do this? That if they can't, it is a refelction of the individual call center culture? I have beem in the game 11 years, own my own center for 6. Very open for opinions and suggestions on this topic.

I have read Wolfie's posts for years and he is a professional and should work from home if he desires. I would hire him in a minute or allow those with his level to work from home. Let's call a spade a spade on this discussion. He is the 5%. The rest are worse than 5th graders.

huckleberry · Aug 5, 2012

i'm not going to dig into this much more and turn the light bulb on for guys

if you can make it work it's a home run, but there are challenges and it always comes back to good people

frescaso1 · Aug 5, 2012

DELSOL said:
Call center agents need 100% non stop supervision, period.

you may get 5% that are self motivated. Unless it is their dime, forget about it....

As far as a remote line mover most software allows you to supervise... example you can check when a line moved and how long it took the line mover to move a line, how much money came in after the original move etc, a regular phone agent or clerk can also be monitored for incoming calls missed...no employee should ever go 100% unsupervised... I will agree the percentage of employees who earn this merit is very low

RunLeeRun · Aug 5, 2012

If you can't trust an employee to work remotely, they probably aren't worth having to begin with. Who wants to babysit?

DELSOL · Aug 6, 2012

what percentage of the entire work force( those whose job could do this) can actually be successful?

"Trust an employee or not have them", that would mean that 95% of the people are worthless.

wolfie_cr · Aug 6, 2012

funny note for the thread

jensinc · Aug 6, 2012

When i started in kahnawake I used to forward the office to my cell, then to my house phone. PC anywhered into my computer in the office and i could do all the same stuff, but there were no phone bets in Canada at the time, only online. So i only had to do CS over the phone. And it was a small shop.

Where i am now, i dont think at home workers would work very well. I guess each shop is different regarding home clerks.

Betallsports · Aug 6, 2012

work remotely in this Business ? Well guess I got out a little too early.

But then again I was never a Clerk.... But if I knew you could do this from home, I should have jumped right in.

I could think of a few "owners" that would NEVER allow this.... Mumbles and Lenny come to mind.

Wish we had this back in the Mitch days.... that would have been fun.

Just like Jenny said, I would forward my office line to me cell or home line... but that's as far as it went.

Hotpizza · Aug 6, 2012

I know some people are wondering as am I but what exactly is a ASI and DGS clerk? What do they do?

Betallsports · Aug 6, 2012

Hotpizza said:
I know some people are wondering as am I but what exactly is a ASI and DGS clerk? What do they do?

ASI and DGS is Software/programs that Sportsbooks run on.

Clerks need to know how to use these programs to work as a Clerk

(<)<

Hotpizza · Aug 6, 2012

Thanks BAS. Is it hard to learn the software?

ASI and DGS clerks needed immediately

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