[Roger] Thank you for contacting Heritage Sports, how may I help you today?
[**378] whats up with the site i tried to get my plays in at 1150 for 12:05
[**378] can't do anything
[Roger] Good morning
[Roger] You can try our back up website www.hsbackup.com
[**378] called and stayed on hold til the games went off the board
[Roger] Is there anything else that we can help you with?
[**378] ive had too many problems
[Roger] There are no compensation for this type of situations
[**378] what about last week when i deposited and they debited my account $24 instead of crediting $24 for the bonus
[**378] then i have to spend about an hour trying to figure out the mistake and told i was wrong
[**378] then two different times theyve forgotten to put in my fees and ive had to call back
[**378] not only that the other day i surrendered in live casino
[**378] and never got my $5 back
[Roger] Those are different issues
[**378] told pittboss and nikki never heard anything about it
[**378] i mean how many things like this are going to continue to happen
[Roger] I'm not sure what are you talking about
[Roger] Is there anything else that we can help you with?
[**378] yes I'm telling you what you can help with
[**378] do you not understand
[Roger] What's the point here, there was a mistake with your bonus and then you got it back, ok?
[Roger] The issue from the casino has been closed
[**378] ok, is it common to have to call in several times to get fees and bonus corrected
[**378] because ive had 3 issues with it
[Roger] It was fixed
[Roger] The issue is closed
[**378] well where's my $5
[**378] there's another issue
[**378] if it's closed return the $5
[**378] if you surrender on blackjack youre suppose to get half the bet back
[**378] still waiting on it
[**378] Is there anything else I can tell you?
[**378] when you get a bonus youre not suppose to lose money are you?
[Roger] A ticket was sent to live dealer, we haven't received any response yet
[**378] or should I just look over all these things
[**378] You just told me the issue was closed, which is it?
[**378] Send me to your supervisor
[Roger] The one from the bonus
[Roger] You can contact a supervisor 1-800-555-8800
[**378] Ok I'll do this and then forward the conversation on the RX Forum, since you refuse to help
[Roger] Not sure, how we haven't help you?
[**378] the only thing ive figured out from you is nothing has been done on one issue and the other is just a common mistake that happens on every deposit
[Roger] helped*
[**378] 3 TIMES IN A ROW!
[**378] 100% FAIL ON MY ACCOUNT
[Roger] Regarding you casino issue , you can check back later on today
[Roger] In regards to the bonus, the issue is closed
[**378] Ok I'll check back later today to see if the issue from two days ago has a resolution
[Roger] For the website issue. The over the phone wagering was always available
[**378] But, I will be sure not to get my expectations set too high, because this is the norm.
[Roger] Ok, hold on. Let me see if we have an update on the casino issue.
[**378] Yes, and if you read a single damn thing I said I called in and waited 15 minutes while the games went off the board.
[**378] SO THE PHONE IS POINTLESS. WASTE OF TIME.
[Roger] You would've stayed on hold.
[**378] I stayed on hold. Until the games went off the board. I could hold and hear somebody ramble about the games going off the board. Is that what you usually do?
[**378] Stay on hold and hear the operator say that went off the board 10 minutes ago sir.
[Roger] I'm afraid there's nothing we can in regards to your casino issue. Pitboss had the final answer on it.
[**378] LOL
[**378] I'd expect nothing different.
[**378] Hey I'll decline the bonuses from now on I seem to lose money on those.
[**378] Those are good bonuses for you guys. Take away 8% thats the way it should read
[**378] whats up with the site i tried to get my plays in at 1150 for 12:05
[**378] can't do anything
[Roger] Good morning
[Roger] You can try our back up website www.hsbackup.com
[**378] called and stayed on hold til the games went off the board
[Roger] Is there anything else that we can help you with?
[**378] ive had too many problems
[Roger] There are no compensation for this type of situations
[**378] what about last week when i deposited and they debited my account $24 instead of crediting $24 for the bonus
[**378] then i have to spend about an hour trying to figure out the mistake and told i was wrong
[**378] then two different times theyve forgotten to put in my fees and ive had to call back
[**378] not only that the other day i surrendered in live casino
[**378] and never got my $5 back
[Roger] Those are different issues
[**378] told pittboss and nikki never heard anything about it
[**378] i mean how many things like this are going to continue to happen
[Roger] I'm not sure what are you talking about
[Roger] Is there anything else that we can help you with?
[**378] yes I'm telling you what you can help with
[**378] do you not understand
[Roger] What's the point here, there was a mistake with your bonus and then you got it back, ok?
[Roger] The issue from the casino has been closed
[**378] ok, is it common to have to call in several times to get fees and bonus corrected
[**378] because ive had 3 issues with it
[Roger] It was fixed
[Roger] The issue is closed
[**378] well where's my $5
[**378] there's another issue
[**378] if it's closed return the $5
[**378] if you surrender on blackjack youre suppose to get half the bet back
[**378] still waiting on it
[**378] Is there anything else I can tell you?
[**378] when you get a bonus youre not suppose to lose money are you?
[Roger] A ticket was sent to live dealer, we haven't received any response yet
[**378] or should I just look over all these things
[**378] You just told me the issue was closed, which is it?
[**378] Send me to your supervisor
[Roger] The one from the bonus
[Roger] You can contact a supervisor 1-800-555-8800
[**378] Ok I'll do this and then forward the conversation on the RX Forum, since you refuse to help
[Roger] Not sure, how we haven't help you?
[**378] the only thing ive figured out from you is nothing has been done on one issue and the other is just a common mistake that happens on every deposit
[Roger] helped*
[**378] 3 TIMES IN A ROW!
[**378] 100% FAIL ON MY ACCOUNT
[Roger] Regarding you casino issue , you can check back later on today
[Roger] In regards to the bonus, the issue is closed
[**378] Ok I'll check back later today to see if the issue from two days ago has a resolution
[Roger] For the website issue. The over the phone wagering was always available
[**378] But, I will be sure not to get my expectations set too high, because this is the norm.
[Roger] Ok, hold on. Let me see if we have an update on the casino issue.
[**378] Yes, and if you read a single damn thing I said I called in and waited 15 minutes while the games went off the board.
[**378] SO THE PHONE IS POINTLESS. WASTE OF TIME.
[Roger] You would've stayed on hold.
[**378] I stayed on hold. Until the games went off the board. I could hold and hear somebody ramble about the games going off the board. Is that what you usually do?
[**378] Stay on hold and hear the operator say that went off the board 10 minutes ago sir.
[Roger] I'm afraid there's nothing we can in regards to your casino issue. Pitboss had the final answer on it.
[**378] LOL
[**378] I'd expect nothing different.
[**378] Hey I'll decline the bonuses from now on I seem to lose money on those.
[**378] Those are good bonuses for you guys. Take away 8% thats the way it should read
