I have been a small time recreational loser gambler with them for 10 years, and I would have been a loyal customer for 30 more, most likely. But now I am done with them and I warn others about their horrible customer service. I have never bet form than $5 on a horse race in my life. Yesterday for the Breeders Cup - I tried to bet a $3 trifecta box and accidentally bet $300. I immediately called customer service with 10 min before the race went off, the service agent listened - passed on on to the manager and the manager would not allow the bet to be cancelled before the race went off. I have made this request maybe 2-3 times over the last 10 years of betting with them and they always cancelled the piddly $25 bet. Now that it was a .0000001% long shot error bet - they would not allow the bet to be canceled. This is such short sighted business - they have had me donating $ to them for 10 years and now spite a loyal customer that will never use this 5dimes again? They want bad PR - plenty of books to chose from. Truly crazy horrible short sighted customer service.
