Good afternoon Mike,
I just finished speaking with the Director of CS who went through all daily activities and correspondence.
First off, since the player with the issue isn’t the one reaching out, we need to speak with him directly to go over specific account details. I can have a CS Manager call him today if he wishes. But when speaking about a player’s account details, we can’t be talking through friends/spokespersons.
Our team (including the CS Director) did not find any manual adjustments made to this player’s account. From the time he requested Casino to be shut off to the time it was, he did continue to play. He won more than he lost and was able to keep it. Again, nothing was confiscated.
I believe squirrelsear said his friend has emails to prove what happened. I ask that his friend forwards them to cs@betonling.ag. Have him put “XXXXXXXXXXXXXXX” in the Subject Line so the CS Managers can find it easier. Once we receive this information, we will go over it and see if there is something we missed.
I just finished speaking with the Director of CS who went through all daily activities and correspondence.
First off, since the player with the issue isn’t the one reaching out, we need to speak with him directly to go over specific account details. I can have a CS Manager call him today if he wishes. But when speaking about a player’s account details, we can’t be talking through friends/spokespersons.
Our team (including the CS Director) did not find any manual adjustments made to this player’s account. From the time he requested Casino to be shut off to the time it was, he did continue to play. He won more than he lost and was able to keep it. Again, nothing was confiscated.
I believe squirrelsear said his friend has emails to prove what happened. I ask that his friend forwards them to cs@betonling.ag. Have him put “XXXXXXXXXXXXXXX” in the Subject Line so the CS Managers can find it easier. Once we receive this information, we will go over it and see if there is something we missed.
