Sorry to put this here, but I'm not sure of the correct protocol. I've tried for months to do this myself, but I can't even get a reply from them, let alone an unsatisfactory one. Asking for Mod assistance is a last resort. I'd prefer not to terminate my 16 years as a client, but that's where things are currently at.
I'll look for a PM or please tell me here who to PM.
I'll look for a PM or please tell me here who to PM.